National Client Manager

About the Role

ECS Group of Companies (ECS) is a leader in geotechnical, construction materials, environmental, and facilities consulting services. Founded in 1988, we are an employee-owned firm with over 3,000 employees in 100+ offices and testing facilities across the U.S. This role involves managing a portfolio of National Accounts and driving business growth through client relationships and strategic initiatives.

Responsibilities

• Manages the service of a portfolio of National Accounts.
• Builds, maintains, and strengthens client relationships.
• Utilizes networking and professional organization contacts to develop intelligence on competition and identify potential clients.
• Collaborates with the National Practice Leader, Account Managers, Executives, and other departments to coordinate client and project pursuits, as well as new business opportunities.
• Interacts with clients regularly to ensure consistency and accuracy of account deliverables.
• Stays current with industry trends and sustains strong relationships within clients' industries.
• Establishes clear timelines to meet client requirements, anticipates obstacles, and provides solutions.
• Identifies business initiatives and improvements.
• Produces and proofreads statements of qualifications and proposals.
• Communicates with clients during the pre-project/proposal phase to generate business.
• Compiles and maintains information in the client database, ensuring accuracy and completeness of customer account details.
• Maintains and updates the client database for regional and national accounts to develop leads and target marketing efforts.
• Tracks an active list of all projects being executed for specified national clients.
• Collaborates in the creation of marketing/business development plans and budgets specific to national accounts.
• Maintains consistent interaction with multiple offices, including principals, directors, managers, and others to support marketing strategies for national account growth.
• Partners with Account Managers and Executives to nurture client relationships, manage customer accounts, and achieve sales objectives.
• Provides research, data consolidation, and recommendation development for internal reports, process documents, and industry trend reporting.
• Creates work plans and meets project deadlines.
• Occasional out-of-office visits to other ECS facilities throughout the region may be required.

Requirements

• BS degree in a field related to our service lines (15 years of related experience may be considered in lieu of a degree).
• 10+ years of experience in a related field.
• Ability to prioritize, multi-task, and successfully meet deadlines.
• Excellent written and oral communication skills, along with strong relationship-building abilities.
• Proficiency in MS Office and database management.
• Proven track record of servicing clients with a high level of satisfaction.
• Strong commitment to team-building.
• Strong knowledge of our service lines and client needs.