National BAS Operations Manager

About the Role

The National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States. This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations. The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams. The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service.

Travel: Approximately 30–50%, based on business requirements.

Responsibilities

• Provide national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations.
• Establish BAS service standards, processes, tools, training, and performance expectations to ensure a consistent national BAS service experience.
• Develop and maintain KBS national BAS service standards covering:
  • Field service operations
  • Technician leadership and development
  • Service agreement execution and transition
  • Customer onboarding
  • Technical escalation and multi-level support (Level 1: Field Technician, Level 2: Senior BAS Specialist, Level 3: National Technical Resources)
  • Manufacturer support and multi-manufacturer BAS capability
• Ensure BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises.
• Integrate Kelso Connected and remote operations.
• Serve as a national operational escalation point for complex BAS service issues.
• Coordinate repair and small project conversions, focusing on problem identification, root cause analysis, recommended solutions, and customer benefits.
• Maintain quality assurance and enhance customer experience.
• Monitor operational and financial performance.
• Support workforce planning and warranty-to-service conversion.
• Coordinate BAS OT cybersecurity efforts.
• Manage systems and tools for efficient service delivery.

Requirements

• 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
• 5+ years of service operations, project operations, technical leadership, or management experience.
• Strong understanding of BAS service operations and field-service delivery.
• Demonstrated experience managing technicians or technical teams.
• Strong understanding of HVAC systems and control sequences.
• Experience troubleshooting complex BAS systems.
• Ability to manage multiple priorities across multiple geographic markets.
• Strong leadership and communication skills.
• Strong customer-facing skills.
• Ability to travel nationally as required (30–50%).

Preferred Qualifications

• 10+ years of BAS industry experience.
• Experience managing multi-location or regional/national BAS operations.
• Niagara certification.
• Manufacturer certifications from one or more major BAS platforms (e.g., JCI Metasys, Honeywell, Distech, Delta, Siemens, Carrier, KMC, or Reliable Controls).
• Experience with remote BAS operations.
• Experience with BAS service agreements.
• Familiarity with FDD, analytics, energy management, and smart-building technologies.
• Understanding of BAS networking including BACnet/IP, BACnet MS/TP, Modbus, IP networking, and common integration protocols.
• Familiarity with BAS OT cybersecurity concepts and industry best practices.

Benefits

• Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
• Company Culture: Thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
• Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
• Competitive Compensation & Benefits: Rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees.