National Aftermarket Service Manager

About the role

Manages the Aftermarket Service team in support of repair opportunities at customer's facilities and supports Aftermarket Operations in SMA facilities.

Essential functions

• Develop and implement programs for the operation and continuous improvement of the Aftermarket repair concept
• Develop implement and manages initiatives to provide repair services for competitor gearboxes
• Interact with customers and various SMA staff/resources as needed to ensure satisfactory resolution of escalated customer concerns/issues
• Partner with SMA Aftermarket National Sales Managers in cultivating and maintaining relationships with current and prospective customers
• Develop and implement continuous improvement initiatives to include local technical training and job scope procedures
• Manage and coordinate SMA Service team work schedules, to include emergency field service assignments
• Generate and maintain Service reports for Aftermarket activities
• Lead and assist in planning projects of varying scope and duration to accommodate changes in business strategy, customer requirements and unforeseen contingencies
• Apply comprehensive technical knowledge and management experience to analyze and resolve complex work problems, or assist other employees in problem solving
• Provide technical assistance in the repair evaluation process
• Assist employees in determining solutions to enhance the Service offering to customers
• Manage the Safety sites required for remote work
• Lead the Service team to support Contractual Storage and Maintenance agreements in-house
• Other duties as assigned by International Aftermarket Management

Requirements

• Bachelor's Degree in Engineering or related Service discipline
• Previous management experience of a service group and/or industrial type repair facility
• A working knowledge of the operating characteristics of rotating machinery
• Ability to collect and analyze data, produce databases and write reports
• Excellent problem solving, communication, team-building and interpersonal skills
• Working knowledge of Microsoft Office (Word, Excel, and PowerPoint)
• Must be able to travel (30%)

Work environment

• Duties are performed in an industrial environment
• While performing duties, constantly required to stand; use hands to finger, handle, or feel; reach with hands and arms; twist; bend; and stoop, kneel, crouch, or crawl
• Frequently required to walk
• Must constantly lift, carry, move, push, and/or pull up to 50 pounds
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus
• Constantly exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and vibration
• May be exposed to toxic or caustic chemicals
• Noise level in the work environment is usually very loud

Benefits

• Medical, Dental, Vision
• Paid Time Off including Volunteer Hours
• Life and Accidental Death Insurance (Company Paid)
• Short and Long Term Disability Insurance (Company Paid)
• 401K with 401K Match
• Access to Certified Financial Planner
• Access to LinkedIn Learning
• YMCA discount and more

Pay

Salary rate starting at $106,000; increase based on experience