NATIONAL ACCOUNTS SPECIALIST (Smyrna, Georgia, United States, 30082)

Duties And Responsibilities Of The Position

• Serve as the primary point of contact for assigned National Account customers, providing day-to-day support and ensuring strong, collaborative relationships.
• Analyze sales, inventory, pricing, and promotional data to identify trends, risks, and growth opportunities; translate findings into actionable business recommendations.
• Partner with National Accounts leadership and sales teams to develop and execute strategic account plans, leveraging data insights to improve performance and drive growth.
• Prepare and deliver reporting, dashboards, and presentations that clearly communicate performance metrics, business insights, and recommendations to internal stakeholders and customers.
• Support key account initiatives such as line reviews, category planning, pricing analysis, and promotional strategy execution.
• Monitor and assess account performance, inventory health, and forecast accuracy, proactively identifying gaps and recommending solutions for continuous improvement.
• Act as a cross-functional liaison between Sales, Supply Chain, Inventory Management, Credit, and other internal teams to resolve issues and ensure seamless execution for assigned accounts.
• Support sales operations and forecasting processes, including demand planning, trend analysis, and business planning activities.
• Evaluate in-store execution, merchandising effectiveness, and product placement, identifying opportunities to improve sell-through and overall account performance.
• Build, maintain, and enhance reporting tools and dashboards (e.g., Excel, Power BI) to streamline data analysis, automate processes, and improve decision-making efficiency.
• Ensure accurate and up-to-date customer and account data within internal systems to support operational excellence and reporting accuracy.
• Communicate account expectations, product specifications, pricing, and inventory availability to internal and external stakeholders to ensure alignment and execution.
• Continuously identify and implement process improvements and efficiency opportunities across reporting, analytics, and account management workflows.
• Provide ongoing analytical and operational support to field sales teams, equipping them with tools, insights, and performance tracking to drive results.

Required Experience And Education

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 2-4 years’ relevant experience or equivalent education and/or experience.
• Experience in sales support preferred.

Competencies

• Demonstrates a strong desire to understand the “why” behind business performance; proactively investigates trends, anomalies, and root causes to uncover meaningful insights.
• Naturally inquisitive with a passion for learning; consistently seeks new ways to improve processes, uncover opportunities, and challenge assumptions.
• Strong ability to connect data points across multiple sources (sales, inventory, pricing, promotions) to identify risks and opportunities and recommend solutions.
• Strong proficiency in Excel and experience with data visualization tools (e.g., Power BI, Tableau); capable of working with large datasets and building efficient reporting solutions.
• Ensures accuracy and consistency in data analysis and reporting; maintains high standards for data quality and reliability.
• Thrive in a fast-paced environment; takes initiative to explore new ideas, tools, and approaches to improve performance and efficiency.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.

Other Pertinent Job Information

• The ability to lift 50 pounds regularly.
• We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
• Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
• Active military, transitioning service members and veterans are strongly encouraged to apply.
• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.