National Accounts Program Manager

About the Role

Bio-One Inc. is the nation's leading biohazard and crime scene remediation franchise. We are looking for a driven and relationship-focused National Accounts Program Manager to join our team.

Key Responsibilities

• Serve as the primary relationship owner for a portfolio of national accounts, building trust and long-term partnerships with key stakeholders
• Develop and execute account plans that drive retention, expansion, and customer satisfaction
• Act as the primary escalation point of contact for both the call center and customers, resolving complex issues with urgency, professionalism, and care
• Partner with the Director of Sales on contract renewals, pricing negotiations, and legal coordination to protect and grow account value
• Use HubSpot and job management software to track KPIs, monitor account health, manage workflows, and surface insights to leadership
• Lead regular business reviews with clients to present performance metrics, gather feedback, and align on goals
• Proactively identify at-risk accounts and implement retention strategies before issues escalate
• Work cross-functionally with operations, franchise partners, and field teams to ensure seamless service delivery
• Represent Bio-One at customer events and industry functions as needed (light travel required)

Qualifications

• 3–5 years of experience in account management, program management, or a related client-facing role
• Demonstrated success managing and growing large or complex accounts
• Strong communication and presentation skills with the ability to engage both frontline contacts and executive stakeholders
• Experience serving as an escalation point or handling sensitive customer situations with professionalism
• Highly organized with the ability to manage multiple accounts and priorities simultaneously
• Proficiency with HubSpot CRM; experience with job management or field service software is a plus
• Analytical mindset — comfortable using data to tell a story and drive decisions
• Collaborative team player who can work effectively across departments and with franchise partners

Nice to Have

• Background in biohazard remediation, restoration, emergency services, or a related field
• Familiarity with franchise business models
• Experience supporting contract renewals and working alongside legal or sales leadership