Program Manager, National Accounts

About the role

As a Program Manager at Securitas Technology, you will manage programs for regional, national, and global accounts, supporting functions at the customer service level for all Securitas Technology project opportunities.

Responsibilities

• Support assigned National/Key Accounts by managing service performance, resolving technical issues, and ensuring customer satisfaction.
• Assist with contract renewals, negotiations, and achieving account profitability goals.
• Serve as a point of contact for customer concerns, ensuring timely and effective resolution.
• Partner with Installation Managers and Directors to manage customer relationships, reporting, and performance improvement plans.
• Ensure Installation Managers are aligned with customer needs and available to address issues promptly.
• Conduct regular face-to-face meetings with Program Teams to review performance, projects, and strategic plans.
• Collaborate with Sales, Service, and Field Support teams to align on account plans and performance metrics.
• Engage with Account Teams not currently supported to explore future Electronic Security Program (ESP) opportunities.
• Lead and support project planning, execution, and delivery within the Securitas Technology framework.
• Ensure project plans meet company and customer standards, timelines, and budgets.
• Monitor project performance and provide guidance to keep initiatives on track.
• Collaborate with Logistics to ensure timely and quality installation readiness, including staging and kitting of orders.
• Facilitate project kickoff meetings with customers to define schedules, responsibilities, deliverables, and acceptance criteria.
• Develop and update best practices, processes, and support procedures.
• Ensure project teams are trained and compliant with company policies and standards.
• Provide leadership and decision-making support during project execution and conflict resolution.
• Gather and act on formal customer feedback to continuously improve service quality.

Requirements

• BS or Master’s Degree in Business, Engineering or Project Management or a Technical Discipline or equivalent work experience.
• Minimum 10 years progressively responsible experience in project management and/or project coordination for complex system integration or professional services programs.
• Successfully managed National / Global / Strategic Account relationships.
• Demonstrated success in delivering professional services such as consulting, system implementation, software support, or network design.
• Proven ability to lead teams, operate independently, and manage multiple projects simultaneously with strong attention to detail.
• Exceptional communication skills with a track record of building and maintaining strategic customer relationships, including national and global accounts.
• Highly organized, with strong multitasking capabilities and a service-oriented mindset.

Benefits

• Highly competitive salary
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• Paid vacation, holiday, and sick time
• 401K with 60% Match up to 6% of salary
• Employee assistance programs (EAP)
• Employee growth opportunities
• Ledgacy development programs
• Education assistance
• Wide variety of employee discounts on travel, equipment, and more!

Pay

Highly competitive salary

Schedule

N/A