Program Manager, National Accounts

About the role

As a Program Manager at Securitas Technology, you will manage programs for regional, national, and global accounts, supporting functions at the customer service level for all Securitas Technology project opportunities.

Responsibilities

• Support assigned National/Key Accounts by managing service performance, resolving technical issues, and ensuring customer satisfaction.
• Aid in contract renewals, negotiations, and achieving account profitability goals.
• Act as a point of contact for customer concerns, ensuring timely and effective resolution.
• Partner with Installation Managers and Directors to manage customer relationships, reporting, and performance improvement plans.
• Ensure Installation Managers are aligned with customer needs and available to address issues promptly.
• Conduct regular face-to-face meetings with Program Teams to review performance, projects, and strategic plans.
• Collaborate with Sales, Service, and Field Support teams to align on account plans and performance metrics.
• Engage with Account Teams not currently supported to explore future Electronic Security Program (ESP) opportunities.
• Lead and support project planning, execution, and delivery within the Securitas Technology framework.
• Ensure project plans meet company and customer standards, timelines, and budgets.
• Maintain project performance and provide guidance to keep initiatives on track.
• Coordinate with Logistics to ensure timely and quality installation readiness, including staging and kitting of orders.
• Facilitate project kickoff meetings with customers to define schedules, responsibilities, deliverables, and acceptance criteria.
• Develop and update best practices, processes, and support procedures.
• Ensure project teams are trained and compliant with company policies and standards.
• Provide leadership and decision-making support during project execution and conflict resolution.
• Gather and act on formal customer feedback to continuously improve service quality.

Requirements

• BS or Master’s Degree in Business, Engineering or Project Management or a Technical Discipline or equivalent work experience.
• Minimum 10 years progressively responsible experience in project management and/or project coordination for complex system integration or professional services programs.
• Successfully managed National / Global / Strategic Account relationships.
• Demonstrated success in delivering professional services such as consulting, system implementation, software support, or network design.
• Proven ability to lead teams, operate independently, and manage multiple projects simultaneously with strong attention to detail.
• Exceptional communication skills with a track record of building and maintaining strategic customer relationships, including national and global accounts.
• Highly organized, with strong multitasking capabilities and a service-oriented mindset.

Benefits

STC offers comprehensive benefits including highly competitive salary, medical, dental, vision, and life insurance, company-paid short term and long-term disability, paid vacation, holiday, and sick time, 401K with 60% match up to 6% of salary, employee assistance programs (EAP), employee growth opportunities, leadership development programs, educational assistance, and wide variety of employee discounts on travel, equipment, and more!

Pay

Comprehensive compensation package including highly competitive salary.

Schedule

Flexible schedule to accommodate customer needs.