National Accounts Lead

Responsibilities

• Lead execution for large, complex customer programs, ensuring operational accuracy, timely delivery, and alignment to customer expectations
• Oversee onboarding workflows including new customer setup, opening orders, and communication with distribution centers
• Verify that procedures, service changes, pricing, and system modifications are properly applied to customer accounts
• Maintain recurring reporting for customers, Directors, OpCos, and senior leaders, ensuring accuracy, insight, and actionability
• Monitor aged inventory and collaborate with customers and OpCos to develop corrective strategies and long-term process improvements
• Manage and interpret customer account data using Core-Mark proprietary systems to track performance, identify risks, and surface opportunities
• Partner closely with Account Directors and Key Account Managers to anticipate evolving customer needs and shape responsive solutions
• Communicate developments, escalations, and opportunities across Core-Mark leadership and operational partners
• Lead promotional execution—ensuring item setup, allocation, and shipping timelines meet program requirements
• Maintain fill rates, service metrics, and supply chain performance; proactively address issues to ensure best possible outcomes

Requirements

• 3-5 years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery
• Experience supporting program rollouts, customer onboarding, or operational process improvements across multiple stakeholders