National Accounts Consultant-Employee Benefits

Job Summary

Ancient desires to make a difference in the lives of others form the bedrock of everything we do. With a customer-first mentality and a deliberate focus on building robust teams, we've maintained our legacy of financial stability while investing in cutting-edge technologies that cater to the needs of our customers. Our high-performance culture, driven by operational excellence, thrives due to the remarkable individuals who unite under the banner of compassion and a customer-first ethos. Are you prepared to make a difference?

About the Role

Join our team as a National Accounts Manager and assume a pivotal role in propelling premium growth and enhancing customer retention for accounts exceeding 5,000 lives. Your proactive identification and pursuit of opportunities, coupled with your strategic and consultative partnership, will be instrumental in driving revenue and sustaining profitable relationships. In this dynamic position, you'll oversee renewal strategies, analyze customer data and claim trends, and collaborate across various divisions, including Sales, Underwriting, Benefits, and Consulting, to deliver tailored solutions.

Responsibilities

• Lead renewal strategies and analyze customer data and claim trends.
• Collaborate across divisions to deliver tailored solutions.
• Conduct root cause analysis and manage customer metrics.
• Develop and execute innovative strategies to expand your account block.
• Act as a subject matter expert on tools, resources, and inforce capabilities.
• Ensure optimal customer experiences by leveraging expertise in absence management, statutory regulations, and claims.
• Bring in the right resources at the right time to set yourself apart.
• Own customer relationships throughout their entire lifecycle, leading renewals, analyzing pricing and claim trends, and delivering tailored solutions that meet service expectations.
• Collaborate with internal partners to enhance claims service, improve results, and boost satisfaction and retention.
• Stewardship presentations and clear reporting to empower customers and consultants to make informed decisions.
• Manage the logistics for impactful sales and customer presentations.
• Keep internal customer documentation up to date.
• Foster strong business relationships at every organizational level.

Requirements

• Education: A bachelor’s degree is required.
• Experience: Requires 5+ years’ of demonstrated relationship management experience in the group insurance, benefits field.
• Professional Licensure/Certification: FLMI, CPDM, and/or CEBS preferred. Life and Disability insurance license for all states within the office’s assigned territory.
• Travel: Eligible for fully remote work (other than for in-person meetings or other periodic business trips).

Key Behaviors of a Successful Candidate

• Engaging Hearts & Minds: Creates a team identity and builds momentum toward a shared purpose.
• Strategic Visioning: Considers different future scenarios, opportunities, and risks to generate operational plans that align with the business unit/function’s strategic vision.
• Improvement Mindset: Continually seeks new ways to create business/customer value by identifying and implementing opportunities for improved efficiency, effectiveness, and innovation.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength, and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision, and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• A generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that doubles matches your donations to eligible nonprofits and schools.

Learn more about working at The Standard. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data. Salary Range: Base salary range $110k - $130k depending on experience + incentive plan Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard requires a criminal background investigation and employment, education, and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.