National Accounts Billing Supervisor

About the role

TK Elevator is seeking an experienced National Accounts Billing Supervisor in Atlanta, GA. This role supervises a team of National Account Billing Coordinators responsible for contract setups, changes, customer invoicing, and collections for National Account Customers.

Responsibilities

• Supervise a staff of National Account Billing Coordinators, including approving time and attendance, disciplinary measures, coaching, performance reviews, and skill development.
• Oversee the setup of new maintenance contracts, change requests, customer invoicing, and collections for National Account customers.
• Manage the National Contract Tracker and SLA for completion of new setups and contract change requests.
• Collaborate with Region and Branch personnel to resolve escalated items from National Account Billers.
• Distribute National Aging reports monthly to Regional Finance Directors.
• Partner with Cash Applications on customer accounts and ensure proper payment application to invoices.
• Serve as a backup for team members during vacations and high-volume work periods.
• Collaborate with other shared services teams to standardize procedures.
• Perform other duties as assigned.

Requirements

• Minimum five years’ experience in a business-to-business and/or business-to-consumer environment.
• 3+ years’ experience in National Accounts or similar industry, plus a college degree; or equivalent combination of education and experience.
• 1+ year of Oracle or other ERP system experience.
• At least 1 year of supervisory experience.
• Ability to effectively supervise team members, organize work activities, and work collaboratively.
• Demonstrated coaching, mentoring, and problem-solving skills.

Benefits

• Competitive and market-aligned compensation in a stable, sustainable industry.
• Structured onboarding, continuous learning, and development programs.
• Work-life balance with policies aligned to local practices and business needs.
• Inclusive culture with open communication, mutual respect, and empowerment.
• Flat hierarchies, approachable leadership, and opportunities to innovate.