National Account Manager, Home (Direct eCommerce)

About The Role

The National Account Manager – Direct Channels supports the development and execution of Dyson’s direct-to-consumer go-to-market strategy across Dyson.com, marketplaces, and retail stores. This role contributes to assortment planning, promotional strategy, inventory management, and channel execution to help deliver sales and profit growth. Working cross-functionally, this individual helps implement integrated retail plans, with a strong focus on eCommerce performance, operational execution, and data-driven decision-making.

Key Responsibilities

• Support the development and execution of the Home Category, New Categories and S&A across all Direct channels
• Contribute to go-to-market planning, including assortment, promotional strategy, pricing, and inventory management
• Execute against monthly, quarterly, and annual sales, profit, and inventory goals
• Forecast daily, weekly monthly sales run rates and report on performance
• Build and communicate monthly plans with weekly execution detail, including product launches, promotional calendars, and volume forecasts
• Support planning and execution of key retail and Dyson-specific events (e.g., BFCM, Dyson Days, Owner Rewards)
• Analyze business performance and recommend actions to address challenges and capitalize on opportunities
• Monitor trends and help balance demand generation with inventory planning
• Identify risks and support development of mitigation plans
• Partner with Ecommerce, Retail, CRM, Marketing, Customer Service, Supply Chain, Logistics, Finance, and Media teams to support execution of business plans
• Collaborate across teams to drive cross-sell and up-sell opportunities
• Work with Marketing, Finance, and Commercial teams to support development of exclusive products and assortments
• Coordinate with Supply Chain and Logistics teams to ensure plans are operationally supported
• Partner with Media teams to support traffic growth and improve return on ad spend (ROAS)
• Support core business processes, including Weekly Business Reviews (WBR), Sales-Out meetings, and Latest Estimate (LE) forecasting
• Prepare and deliver regular performance reporting, highlighting key insights and recommended actions
• Monitor data to identify issues and recommend solutions
• Ensure day-to-day operational processes are executed effectively, including coordination across supply chain, logistics, and customer service functions
• Build strong working relationships with internal stakeholders and cross-functional partners
• Represent Dyson's values and ways of working in all interactions
• Develop an understanding of customer and channel dynamics, serving as a voice of the customer internally
• Support execution of plans related to distribution, merchandising, pricing, and product placement
• Contribute as an active and collaborative member of the Direct Sales team
• Identify issues and recommend practical, data-driven solutions
• Support continuous improvement by sharing ideas and best practices
• Demonstrate flexibility in taking on new responsibilities aligned to business needs
• Act with accountability and a sense of urgency to deliver against goals
• Build knowledge of Dyson products, categories, and channels

About You

• 5+ years' experience in eCommerce, retail, or national account management
• Bachelor's degree required (Business or related field preferred)
• Experience supporting sales, operations, trade marketing, or category management
• Proven ability to support delivery of sales and financial targets
• Strong analytical skills and ability to interpret data and trends
• Experience working cross-functionally to execute business plans
• Effective communication and stakeholder management skills
• Proficiency in Excel; working knowledge of PowerPoint and other business tools

Compensation

$125,000-$140,000 annually plus bonus opportunity

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.

Financial Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle Benefits

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts

Health Benefits

• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability