National Account Manager, eCommerce

About the role

In this customer-facing role, the National Account Manager, Ecommerce, will be responsible for developing and executing sales strategies to maximize revenue, market share, and brand presence on Amazon.com. They will oversee our largest ecommerce customer relationship, generate meaningful sales revenue and profit growth, and work cross-functionally with internal and external teams to advance our portfolio of brands in the digital space. This role will lead in developing creative and forward-thinking strategies and will champion initiatives to address the dynamic ecommerce landscape, including trends in AI and technology.

Responsibilities

• Develop and foster strong relationships with key customer contacts and internal stakeholders.
• Responsible for Amazon P&L and driving sustainable growth.
• Develop and implement a comprehensive sales strategy for Amazon to achieve revenue, margin, and growth targets.
• In support of Company’s goals and objectives, collaborate with product and brand marketing teams to create compelling product listings, promotional campaigns, and advertising strategies to increase visibility and conversion rates.
• Assortment management- inclusive of new item launch strategy, identifying opportunities for expansion and/or channel exclusives, digital merchandising and content optimization.
• Monitor and report on KPIs, sales performance, and ROI of marketing activities, making data-driven recommendations for improvement.
• Understand and articulate key business insights, analyze market trends, customer behavior, and competitive landscape to identify opportunities for growth and optimization.
• Will work extensively within Amazon portals.
• Have a bias for action; identify issues and root causes, trends and opportunities, and make recommendations for improvements.
• Collaborate and develop accurate forecasts in support of key customer business initiatives.
• Stay updated on Amazon policies, tools, and best practices to ensure compliance and maximize effectiveness.
• Consistently review with Customer Care, Logistics, and Account Receivables the necessary requirements needed to provide world class service to Amazon.com.
• Procure and manage service providers as appropriate- lead in goal setting, benchmarking, and annual evaluations.
• Communicate industry and competitive news to the Company.

Requirements

• Bachelor’s degree in business or related field.
• 5 years of ecommerce-related account management experience highly preferred.
• Direct Amazon account management experience required.
• Ability to travel as required for customer meetings and industry conferences (up to 15%).

Qualifications

• Strong analytical skills and experience working with multiple large and complex data sets; BI tools experience a plus.
• Demonstrated proficiency in customer portals (Vendor Central).
• Experience in Ecommerce advertising and marketing