National Account Manager (Home Depot)

Pay: $120,000-$145,000 + bonus

About the role

Position Objective: Lead the national commercial strategy and execution for The Home Depot account to drive profitable, sustainable growth across in-store, digital, and Pro channels. This role owns account performance through strategic planning, relationship management, forecasting, merchandising, and cross-functional coordination, while aligning Wagner’s priorities with The Home Depot’s enterprise initiatives. Key Outcomes of the Role:

• Deliver annual net sales, margin, and share growth targets
• Strengthen executive and merchant-level relationships
• Refine assortment, merchandising, and promotional effectiveness
• Improve forecast accuracy, in-stock performance, and supply chain efficiency
• Find and execute growth opportunities across omnichannel platforms

Core Accountabilities

Account Strategy & Planning

Develop and execute annual and multi-year Joint Business Plans that deliver YOY sales and margin growth for both Wagner and The Home Depot. Align account strategy with category trends, shopper insights, and retailer priorities.

Sales, Forecasting & Financial Management

Collaborate with analyst team on monthly forecasting, demand planning collaboration, and performance reviews using POS, inventory, and sell-through data. Analyze account profitability and find actions to improve mix, margin, and ROI. Manage promotional planning and cost centers within approved financial guardrails.

Omnichannel Merchandising & Execution

Lead in-store and digital merchandising execution, including planograms, end caps, content optimization, and online shelf performance. Coordinate new item launches, resets, and line reviews to ensure on-time, on-spec execution. Partner with internal and external teams to ensure consistent brand presentation across physical and digital touchpoints.

Customer Relationship Management

Build and support strong working relationships across merchant, replenishment, supply chain, marketing, and digital teams at The Home Depot. Function as the primary escalation point for account issues and ensure prompt resolution. Lead annual negotiations on customer terms, programs, and agreements.

Cross-Functional Leadership

Serve as the internal account quarterback, providing clear direction to sales operations, marketing, supply chain, finance, and product teams. Translate customer needs into actionable internal priorities and execution plans. Coordinate store, regional, and national customer events as needed.

Insights & Continuous Improvement

Leverage data, analytics, and forecasting tools to show risks and opportunities. Champion process improvements that enhance service levels, speed, and efficiency.

Dimensions of the Position

Responsible for managing confidential company and customer information, including financial, pricing strategies, and product road maps.

Knowledge, Skills, and Abilities

• Education: Bachelor’s degree in Business, Sales, Marketing, or related field needed. MBA preferred
• Experience: 8+ years of progressive national account or key account management experience. Experience managing big-box or home improvement retailers strongly preferred. Proven success managing complex accounts with P&L responsibility.
• Skills: Strong financial acumen with deep understanding of pricing, margin, and trade spending. Advanced analytical and forecasting skills; experience with POS and demand planning tools. Expertise in omnichannel retail and digital shelf execution. Executive-level communication, negotiation, and presentation skills. Ability to influence cross-functional teams in a matrixed organization. Proficiency in Microsoft Excel, PowerPoint, and account analytics tools.