National Account Manager

Responsibilities

• Providing daily/weekly touches to client contacts via phone, email, etc. to solicit opportunities.
• Actively accepting tenders, managing spot opportunities.
• Ensuring that day-to-day activities of assigned team meet the needs of the customer.
• Monitoring overall service levels/metrics for assigned customers.
• Guiding assigned employees and ensuring they have adequate training and development.
• Working with Rate Department and Margin Department to develop shipper/carrier rates.
• Participating in customer service account reviews with assigned accounts, including metrics reporting as requested.
• Developing strategies to achieve market share goals for assigned accounts.
• Ensuring the profit objectives for the accounts are satisfied.
• Networking within assigned accounts to build relationships with new contacts and identify growth opportunities.
• Working with Capacity Managers to identify lanes that require carrier recruitment.
• Working with other Account Managers to create packages of lanes that will keep carriers within the PLS network.
• Owning the relationship and performing all necessary tasks to make the clients/division profitable and successful.

Qualifications

• Bachelor’s degree or equivalent
• Strong customer service skills
• Strong negotiating skills
• Knowledge of the transportation and logistics industry