National Account Manager

About the Role

Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to understand their mission, goals, challenges, and needs. Foster long-term relationships with clients to help grow our business.

Responsibilities

• Develop strong relationships in your assigned territory
• Operate as the lead point of contact for all matters specific to your accounts
• Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients
• Learn and demonstrate a fundamental understanding of our services and technology platform and articulate advantages over competitors
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Meet or exceed monthly, quarterly, and annual goals set by management
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• 1-3 years work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role in the technology industry
• BA/BS degree in Business Administration, Sales, or relevant field

Skills

• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Attention to detail with excellent organization skills
• Competitive and committed attitude
• Experience selling in the tech industry
• Great people skills; ability to quickly understand your audience and tailor the right message to them

Working Conditions

• Normal office environment
• Extended viewing of computer screens
• Some overnight travel required

Essential Functions

• Frequently sits at a computer terminal and desk
• Frequently walks to other areas within or outside of the department to distribute or gather information
• Occasional standing; occasional lifting of moderate loads up to 25 lbs.; frequent bending
• Stooping, crouching while filing; occasional reaching, twisting, turning
• Frequent handling of files, pencils, paper; frequent keyboarding, writing, and other duties requiring fingering
• Continuous hearing
• Use of near/midrange/far vision and speaking to disseminate information

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges—from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough—so they can bring on better outcomes for everyone they serve.

Benefits

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility