National Account Manager

Principal Position Responsibilities

• Provide operational support to National Account customers.
• Serve as primary customer contact.
• Build and maintain corporate customer relationship.
• Assure customer satisfaction through teamwork with Coverall’s Support Centers and third-party Business Partners.
• Liaison between Coverall offices, third-party Business Partners and customer sites.
• Communicate for trouble shooting and quality assurance.
• Review Coverall Support Center and third-party Business Partner proposals and present for approval.
• Initiate and schedule new starts for existing customers.
• Upsell & coordinate special services for existing customers.
• Maintain monthly, quarterly, and annual goals.
• Communicate and resolve outstanding billing/invoicing issues by working with the billing department.
• Communicate and resolve outstanding recievables issues by working with the collections department.
• Resell current customers on the value of Coverall.
• Track proposals, starts, and issues via CRM.
• Provide data on accounts as requested for internal reports, customer reports, and business reviews.
• Serve on team projects as assigned.

Education And Experience Requirements

• Excellent customer service skills.
• Strong problem solving & critical thinking.
• Ability to think strategically and analytically.
• Ability to work independently and meet deadlines.
• Strong multitasking and organizational skills.
• Excellent written and oral communication skills.
• Professional attitude and appearance.
• Proficient in MS Word, Excel, and Outlook.
• Ability to learn and use CRM.
• Ability to follow through and organize tasks.
• Ability to work well in a team environment.

Equal opportunity employer-vets/disabled.