National Account CSR

Duties And Responsibilities

• Provide world-class customer service to our internal and external customers with timely problem resolution
• Manage reports for service and exceptions with respect to our national account customer base
• Communicate in an effective and efficient manner with service centers to ensure on-time deliveries
• Aid with MyRLC login requests and management for customer access to our website
• On-demand support for National Account Sales Directors regarding customer requests
• Process reports/compile data to support overall shipping activities on a case-by-case need
• Serve as a point of contact for the general customer care call queue, when required
• Build healthy working relationships with customers to deliver positive customer experiences
• Possess a positive attitude when dealing with internal and external customers
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment to support heavy volumes with phone and email communications
• Deal with potentially adverse situations, such as the movement of freight and problem resolution
• Proficient with Microsoft products, i.e., Excel, Outlook, Word, etc.

Requirements

Minimum Requirement

Qualifications

Minimum Qualification: High school diploma or equivalent. Must have a valid driver’s license and reliable vehicle. Previous experience in customer service or related field preferred.

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan with company matching contributions
• Paid Vacation & Holidays
• Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC

About Us

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success.

Company Culture

R+L Carriers has a strong commitment to diversity, equity, and inclusion. We believe that a diverse workforce leads to better decision-making and innovation. We strive to create a workplace where everyone feels valued and respected.

Equal Employment Opportunity

R+L Carriers will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.