National Account Coordinator

About the role

This entry-level position in the National Accounts Support department coordinates contracted service work between commercial accounts and franchise owners, ensuring work is completed to contractual standards. BELFOR Franchise Group provides all necessary training.

The National Account Support Coordinator serves as the primary contact for commercial vendors, setting up accounts, coordinating service work between vendors and local franchise owners, and facilitating all invoicing and billing activities.

Responsibilities

• Review and understand vendor contracts
• Review work orders and service reports
• Create invoices for the vendor once work is completed
• Communicate via email and phone with both the vendor and franchise owner, providing excellent customer service
• Maintain an organized system of digital records
• Provide reporting to vendors and management
• Perform other duties as assigned

Requirements

• Strong written and verbal communication skills
• Previous customer service experience
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Good problem-solving skills
• Strong computer skills, including Excel, Word, and Google Suite
• A high school diploma with some college coursework
• Ability to work in-office in Ann Arbor

Benefits

• Medical, Dental, and Vision coverage
• Life & Disability insurance
• 401k retirement plan
• Paid time off
• Additional benefits available