National Account Associate - Retail Resources

Responsibilities

• Handle inbound calls and emails to process orders (50–100 daily) accurately and efficiently.
• Provide pricing, delivery information, and assist customers in product selection.
• Investigate and resolve customer issues, including shipping discrepancies and credit requests.
• Communicate with internal departments (Warehouse, Accounting, Purchasing) to resolve inquiries.
• Utilize AS400 and WLS systems for order and inventory management.
• Partner with other National Account Coordinators and their assigned National Account Sales Managers and Field Sales Reps to support our accounts.
• Execute sales operational processes such as new customer onboarding, price maintenance, and item setup.
• Track and report on sales opportunities using CRM tools (MS Dynamics, SmartSheet).
• Involved with forecasting, account reporting, and operational implementation of new business opportunities.
• Serve as liaison between internal departments and national accounts to ensure smooth execution of processes.
• Participate in projects aimed at streamlining operational workflows and improving customer experience.

Requirements

• High School diploma or equivalent required
• Bachelor's degree OR 3+ years of customer service experience
• Excellent communication skills and proactive problem-solving abilities
• Strong computer skills in MS Office (Excel, Outlook, Word, PowerPoint, Teams, CoPilot & Power BI)
• Familiarity with AS400 a plus
• Ability to multi-task, prioritize, and build strong relationships internally and externally
• Analytical mindset with ability to learn sales operations practices and apply them effectively
• High level of maturity and confidence necessary to interact with sophisticated internal and external clients
• Strong leadership and customer service skills with the ability to ensure that a high level of service and quality is maintained
• Product knowledge with clear technical understanding of services to be able to effectively communicate to customer
• Excellent project management, organizational and planning skills with ability to prioritize multiple tasks, projects and meet deadlines
• Outstanding attention to detail, flexibility and creativity
• Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization
• Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments

Qualifications

Note: This location does NOT have convenient access to a bus stop.

Benefits

Bunzl offers a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future. Benefits include Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days, Paid Time Off - Vacation, Sick, Holidays and Personal Time, 401K with generous company match, and additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Pay

Bunzl target pay range for this role is $55,000 - $65,000, based on education, experience & location.

Schedule

This role is day shift, M-F and will sit onsite in our Long Island, NY (Bethpage) office location.