NASS HR Connect Representative

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our headquarters is in Lithia, Florida with operations throughout North and South America. At Mosaic, we help the world grow the food it needs.

Responsibilities

• Collaborate efficiently and effectively with team members across functional areas, seeking input and assistance as needed.
• Reporting, HR Systems Access issue resolution, supervisory org updates and creation, password management, liaison with HRIT, testing and researching systemic issues, international transfers and executive moves processing.
• Provide secondary support for various HR Connect tasks including processing transactions through ServiceNow tickets and Workday inbox items, terminations, job and organizational changes, anniversary award processing, job profile updates and code assignments.
• Share relevant information to ensure transparent knowledge transfer and enhance overall capability of the HR functional team while maintaining confidentiality.
• Backup for incoming calls, respond to voicemails, and convert calls and questions into tickets for closure or further vetting.
• Manage incoming tickets in the HRC Queue and transfer them to the appropriate HR service for immediate processing.
• Coordinate with other EBS HR departments, COE team members and/or HRBPs to research and resolve complex issues.
• Ensure global alignment when changes are proposed or made in one region (NA/SA) where applicable.
• Perform internal audit checks on transactions as requested by the HR Connect Leader and identify cause/effect relationships to improve processes.
• Evaluate and provide leader‑requested data regarding performance analytics for HR systems (ServiceNow tickets, Workday transactions, etc.).
• Provide basic analysis and make recommendations for improvements.

Requirements

• High school/GED required; Bachelor’s degree in information technology or human resources preferred.
• 5+ years of HR/payroll administrative or supporting role experience and customer service experience.
• Extensive experience with HRIS systems and request systems, preferably Workday and ServiceNow.
• General knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation and/or leave administration.

Skills

• Strong organizational skills with ability to handle, organize and prioritize multiple tasks.
• Basic conflict resolution skills for handling employee situations.
• Excellent telephone communication skills.
• Strong human relations and interpersonal skills.
• Ability to handle highly confidential and sensitive information.
• Adaptability to a continually changing business and work environment.
• Detail‑oriented.
• Strong customer service skills, including meeting quality standards for services.
• Strong verbal, written and listening communication skills.
• Ability to build strong relationships and collaborate with employees at all levels across Mosaic.
• Demonstrated problem‑solving, analytical and judgement skills.