HR Support Representative

About the role

We are looking for an HR Support Representative who values hard work, service, and having a good time. Join us at Casey's where we prioritize treating people right and caring for our guests, communities, and each other.

Responsibilities

• Serves as the first point of contact for inquiries to the HR Department from team members, management, and vendors.
• Routes callers and email communications to the appropriate Human Resources department or appropriate point of contact for resolution.
• Identifies and transfers team member relations calls to the Navex/EthicsPoint line.
• Logs any calls that are unable to be transferred and contacts appropriate HR staff and leaders.
• Collaborates with Guest Relations related to issues involving Casey’s guests and properly routes any concerns that should be handled/resolved by this team.
• Handles assigned tasks and serves as back-up for multiple Human Resource related administrative tasks.

Requirements

• Achieved an Associate’s degree in Human Resources, Communication, or equivalent related work experience.
• At least one year of related work experience.
• Strong knowledge of basic human resources management practices and issues.
• Proficient working knowledge of Microsoft Office programs including Word and Excel.
• Excellent interpersonal, listening, verbal, and written communication skills.
• Excellent customer service skills and a positive attitude through all interactions.
• Ability to effectively interact with all levels of team members.
• Strong organizational skills with the ability to multi-task and meet established deadlines.
• Strong problem-solving and decision-making skills.
• Payroll knowledge preferred.