Named Account Executive

About the role

The Named Account Executive will be accountable for delivering world-class account management and business direction to NiCE CX's most important customers. Specifically, this position is responsible for building long-term relationships with new and existing customers by understanding their business goals, proposing enhancements to products and/or services, and leveraging appropriate company resources to address how clients can achieve better business outcomes by leveraging NiCE CX's technology products.

Responsibilities

• Identify upsell and cross-sell opportunities within the customer base.
• Consult with the client regarding their contact center business, identifying areas in which they can use their existing NiCE CX products more effectively in coordination with best practices in the contact center industry.
• Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps.
• Measure success via tracking of client retention and revenue growth.

Requirements

• 4+ years applicable experience in the account management function in customer service, call/contact center and/or service delivery.
• Working technical knowledge of contact center software/design/functionality.
• Experience in managing the business aspects of large Enterprise-level customers.

Qualifications

• This position will require travel of 20-40% of the time between customer meetings, quarterly business reviews, industry events, and sales kickoff.

Skills

• Passion for innovation and continuous improvement.
• Ability to build strong relationships and drive business outcomes.
• Strong communication and presentation skills.
• Technical acumen with contact center software.

Benefits

• Join an ever-growing, market disrupting, global company.
• Fast-paced, collaborative, and creative work environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Flexible schedule to accommodate travel and business needs.

Benefits

• Health insurance
• Retirement plans
• Employee assistance programs
• Professional development opportunities