NAC Cargo Service Agent

About the role

Saltchuk Aviation is a family of diversified air cargo and aviation services companies, employing over 900 employees across five operating companies. The Cargo Service Agent plays a vital role in our daily operations, ensuring the efficient acceptance, consolidation, loading, and unloading of air freight.

Responsibilities

• Safely and efficiently load and unload inbound and outbound air cargo shipments to ensure timely departures to their proper destinations.
• Enthusiastically greet and assist customers with unloading freight from delivery vehicles using specialized material handling equipment, including non-powered tools, electric pallet jacks, and forklifts.
• Complete, verify, and process all required shipping documentation accurately, courteously, and in a timely manner.
• Meticulously verify customer freight against receiving documents, perform data entry, and apply labels; weigh and describe cargo, conduct required security inspections, and process specialized paperwork for Dangerous Goods to ensure cargo is fully air-eligible.
• Strictly comply with all cargo acceptance policies and procedural guidelines outlined in the Cargo Service Agent manuals, adhering to all regulatory requirements.
• Maintain a secure and hazard-free environment within the cargo facility at all times by championing safety and security protocols.
• Proactively communicate and document safety concerns, operational irregularities, challenges, and team successes to management.
• Reference cargo manifests to effectively consolidate, stage, and assemble outgoing shipments.
• Perform the manual or forklift-assisted breakdown, build-up, and tie-down of freight into and out of Unit Load Devices (ULDs).
• Execute precision aircraft loading and unloading utilizing both powered and non-powered ground handling equipment, including forklifts, K-loaders, belt loaders, tugs, dollies, and baggage carts.
• Safely operate company vehicles to transport cargo to and from various airport facilities.
• Manage the timely pickup and delivery of standard and priority mail to and from the Airport Mail Facility.
• Perform other dynamic operational duties as assigned to support the team.

Requirements

• Must be at least 18 years of age.
• Must possess a valid driver’s license with a clean, insurable driving record.
• A basic understanding of air cargo or logistics operations is preferred.
• Successfully pass a pre-employment drug screening.
• Successfully pass a comprehensive 10-year background check.
• Maintain legal authorization to work in the United States.
• Successfully complete SIDA training to obtain airport authority security identification badges.
• Demonstrated ability to prioritize a daily workload and manage time effectively.
• Outstanding interpersonal and customer service skills.
• Ability to adapt quickly and positively to frequent changes in a fast-paced workplace.
• Strong basic mathematical skills.
• Promised ability to work exceptionally well both independently and within a collaborative team environment.
• Flexibility to work weekends (including Friday, Saturday, and Sunday), holidays, and variable scheduled days off.
• Strong situational awareness with the ability to identify safety risks and operational hazards.
• Commitment to successfully completing all required basic and recurrent training programs.
• Strict compliance with Company uniform requirements, including high-visibility outerwear (which is provided by the company).
• Approved safety footwear is required for this role.

Work Environment

• Regular exposure to diverse and adverse weather conditions (including extreme Arctic cold, heat, wet surfaces, and icy conditions).
• Frequent exposure to high noise levels, dirt, dust, and mechanical fumes typical of an active ramp.
• Potential exposure to regulated hazardous materials.
• Working closely around stationary and moving aircraft.
• Frequent operation on or around heavy industrial equipment.
• Consistent use of personal protective equipment (PPE) is required.

Physical Effort

• Must be able to occasionally lift, push, and pull up to 100 lbs to safely load and offload freight.
• Excellent visual acuity is required to safely perform all technical duties and operational tasks.
• Frequent use of hands and fingers to handle tools, operate machinery, and manipulate freight components.
• Ability to frequently stand, walk, sit, reach with hands and arms, climb/balance on ladders and stairs, stoop, kneel, and crouch.
• Minimal crawling required.