Cargo Services Agent

About the role

This Cargo Service Agent role works in a warehouse environment assisting customers with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and performing security screenings.

Responsibilities

• Assist customers with shipping needs (e.g., air cargo transactions, airway bill preparation, rating, acceptance, load planning, filling, tracing, and telephone inquiries) in a warehouse environment.
• Receive and distribute airfreight, equipment, mail, and products within the cargo building.
• Use a variety of work aides: computers, carts, dollies, pallets, hand trucks, and forklifts.
• Perform other duties as assigned.

Requirements

• Minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Valid, unexpired driver’s license issued by a U.S. state, territory, or the District of Columbia.
• Ability to learn and operate a computerized cargo system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 70 lb.
• Must be able to stand for long periods of time.
• Must be able to bend, squat, stoop, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Leadership Expectations

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting Rate: USD $19.10 per hour.

Benefits

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.