Cargo Services Agent

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.

About the role

This Cargo Service Agent role works in a warehouse environment assisting customers with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and security screenings.

Responsibilities

• Assist customers with shipping needs (e.g. air cargo transactions, airway bill preparation, rating, acceptance, load planning, filling, tracing, and telephone inquiries) in a warehouse environment.
• Receive and distribute airfreight, equipment, mail and products within the cargo building.
• Use a variety of work aides: computers, carts, dollies, pallets, hand trucks and forklifts.
• Perform other duties as assigned.

Requirements

• A minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized cargo system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 70 lbs.
• Must be able to stand for long periods of time.
• Must be able to bend, squat, stoop, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting rate: USD $19.10 per hour.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Schedule

Flexible schedule including nights, weekends and holidays.

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.