myTeller Specialist

About the role

Trustmark’s myTeller Center Tellers act as the Bank’s personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the myTeller system. Tellers support and demonstrate customer service standards while maintaining a professional and friendly demeanor. The role requires flexibility to accommodate extended operating hours and business needs of the myTeller Center. Tellers also promote Trustmark’s products and services, exercising good judgment and discretion in a professional manner.

Responsibilities

• Accurately process myTeller Machine routine transactions including cashing checks, taking cash and check deposits, and processing payments through the Bank’s online systems.
• Work independently and use effective problem-solving skills to resolve issues, including exceptions, adjustments, and overrides, while adhering to operating and security procedures.
• Safeguard the bank’s assets and balance an individual cash box daily with a high degree of accuracy; investigate and resolve all outages.
• Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures, and performance standards.
• Serve customers in a professional, courteous, and efficient manner, demonstrating the Bank’s customer service standards for both internal and external customers.
• Answer questions from prospects or customers, maintain good customer relations, and direct customers to proper personnel or lines of business for complex problems or services.
• Identify customer needs for bank products and services, match products to those needs, and respond persuasively to questions and objections.
• Provide banking solutions through superior sales and service, consistently meeting or exceeding sales referral goals set by management.
• Contribute to meeting myTeller Center and company goals and objectives.
• Perform additional duties as assigned.

Requirements

• High School diploma required.
• One of the following:
  • Twelve (12) months of face-to-face customer service experience and six (6) months of cash balancing responsibilities, or
  • College degree completed or currently being pursued and enrolled.
• Basic knowledge of math concepts and principles to solve problems.
• Basic computer knowledge to enter, access, or retrieve data.
• Knowledge of Trustmark’s Teller and Branch Policy and Procedures.
• Ability to effectively communicate information and ideas both verbally and in writing.
• Uses logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
• Ability to work a schedule that may include some holidays and Saturdays.
• Provides outstanding customer service and information that meets customer needs while following quality standards and company guidelines.
• Demonstrates strong attention to detail, accuracy, and organization.
• Displays selling skills and understands customer needs and wants.
• Ability to multi-task by operating several computer programs simultaneously.
• Ability to navigate basic computer systems (Windows environment, email, etc.).
• Ability to stand as needed.
• Complete and successfully pass required skills test.
• Ability to maintain a professional appearance, including dress, communication practices, and awareness of current trends.

Physical Requirements

Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing computer screens.