MWRTA-Bus Operator-Fixed Route

Knowledge and Experience

• Must be minimum 21 years of age
• 5 years verifiable valid Driver's license
• Valid Massachusetts CDL (Class A or B), Airbrake and Passenger Endorsements (Class B with Passenger Endorsements preferred)
• Must have clean driving record - DMV printout required for the last 10 years
• Must have stable work history
• CPR, AED, and First Aid Certification (Provided by the Company)

Skills

• Excellent customer service skills
• Positive attitude and enjoy working with the general public
• Adaptive decision-making skills handling unexpected situations
• Excellent communication skills
• Able to follow directions
• Consistently showing up on time and being dependable
• Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement
• Ability to work in an ever-changing environment
• Patience and Understanding: Providing compassionate service to passengers with special needs

Key Accountabilities

• Customer Service
• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, etc.
• Safety
• Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours to include inclement weather
• Awareness of ADA Policies and Procedures to ensure compliance
• Proper operation of all wheelchair lifts to include manual operation, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
• Assist and help passengers with mobility devices, such as wheelchairs or walkers
• Assisting passengers with boarding and properly securing wheelchairs
• Operations
• Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud
• Perform pre and post trip inspections and enter all defects on to the DVIR forms
• Follow exact deadhead routing and their assigned revenue service routes
• Depart the start of each route exactly on-time and never operate ahead of schedule
• Perform other duties as assigned

Work Environment

• The work environment characteristics described here are representative of those an employee Encounters While Performing The Essential Functions Of This Job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently works inside and outside vehicle and might get exposed to extreme, hot, and/or cold weather
• May sit for over 8 hours per day, may operate a vehicle for over 8 hours per day
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
• May be exposed to fumes
• May walk on uneven surfaces, while assisting passengers