MWR Sales Clerk (Barista)

About the Role

As a Navy MWR Barista, you create the Navy MWR experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You are responsible for modeling and acting in accordance with Navy MWR guiding principles of providing superior customer service to our patrons.

Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of the Navy MWR.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipate customer and store needs by constantly evaluating environment and customers for cues.
• Communicate information to manager so that the team can respond as necessary to create a positive working environment during each shift.
• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Deliver legendary customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer.
• Discover and respond to customer needs.
• Follow Navy MWR operational policies and procedures, including those for food safety, cash handling, and security, to ensure the safety of all partners and customers during each shift.
• Maintain a clean and organized workspace so that partners can locate resources and product as needed.
• Maintain regular and consistent attendance and punctuality.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize and reinforce individual and team accomplishments by using existing MWR organizational methods.

Requirements

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements, including successful completion of a background investigation.
• Ability to perform tasks involving several procedures.
• Knowledge of food handling techniques and portion control.
• Ability to perform basic arithmetic.
• Ability to follow verbal and written instructions.
• Must have a working knowledge or ability to learn sanitation standards, including procedures to prevent contamination (e.g., cleaning equipment previously used for raw food, using chemical sanitizer, or maintaining proper water temperature when cleaning dishes).
• Must be able to pass food service screening and training.

Additional Information

• Executive Order 12564 requires a Federal workplace free of illegal drugs. All Federal employees must remain drug-free throughout their employment. Use of illegal drugs will result in penalties up to and including removal from Federal Service.
• All individuals involved in the provision of child care services on a Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC), which includes checks of the Substance Abuse Rehabilitation Program (SARP), Family Advocacy Program (FAP), and installation security/base checks. Automatic disqualification applies for convictions related to sexual offenses, criminal offenses involving a child victim, or felony drug offenses, as well as negligence in civil or administrative proceedings concerning the death or serious injury of a child.
• Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.
• Selectee may be required to complete a one-year probationary period.
• Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.
• E-Verify is used to confirm eligibility to work in the United States.
• In accordance with the Real ID Act of 2005, candidates or new hires requiring access to a military installation must present either one Acceptable Credential (List A) or a combination of Source Identity Documents (one from List B and one from List C) to establish identity. View acceptable documents here.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Review our benefits (specific details not provided in the posting).