MWR Custodial Worker (Housekeeper)

About the role

This position is part of the MWR Recreational Lodging operation at Naval Base Point Loma. MWR Recreational Lodging offers a variety of accommodations, including Recreational Vehicle (RV) Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and Campgrounds. The role focuses on delivering quality and efficient housekeeping services to guests or guest areas while maintaining high customer service standards.

Responsibilities

• Perform varying degrees of cleaning for facilities, including lodging units, common areas, offices, bathhouses, and laundry facilities.
• Execute daily service, checkout, deep cleaning, and special project cleaning assignments based on program cleaning standards.
• Vacuum, sweep, and mop floors; dust, polish, clean, and move furniture.
• Clean walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds, and curtains.
• Remove trash, place it in dumpsters, and replace liners.
• Clean washers and dryers, ensuring machines are operational.
• Maintain cleanliness in common areas such as bathhouses, vending rooms, ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms, and storage spaces.
• Stock rooms with the proper number of amenities, including consumables/non-consumables, linen, kitchen, and bathroom items.
• Remove and replace bed linen, inspect mattresses and pull-out sofas, and reposition beds upon guest checkout, weekly, or at a guest’s request.
• Clean coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves, including programming clocks and times.
• Ensure dishwashers are clean and in working condition.
• Clean vanities, mirrors, hardware, cabinets/shelving, toilets, bathtubs/shower stalls, tile, and bathroom exhaust fans.
• Replace bathroom terry and linens, including shower curtains.
• Clean irons, remove excess water, replace as necessary, clean ironing boards, replace covers, and ensure proper functionality of luggage racks and availability of clean hangers.
• Maintain cleanliness and organization of in-room guest directories, TVs (programmed to the proper channel and volume), alarm clocks (with backup battery), and in-room phones (clean, programmed, and in working condition).
• Perform deep cleaning as required by program standards, including defrosting refrigerators, cleaning windows (inside and out), replacing/cleaning drapes, moving furniture, cleaning hidden areas, carpet cleaning (shampooing/spot treatment), and cleaning walls/woodwork.
• Count, sort, inspect, and prepare linen for operational use.
• Apply Blood Borne Pathogen criteria to identify potential safety concerns related to contaminated linens and follow NGIS protocols during daily service activities.
• Complete maintenance requests for broken, defective, or items needing replacement.
• Perform basic, routine maintenance on vacuum cleaners, including cleaning and replacing filters.
• Maintain cleanliness, inventory, and organization of housekeeping and linen carts.
• Report damages or valuables (e.g., large amounts of cash, jewelry, or confidential/sensitive information) left by guests to the supervisor.
• Report any unsafe, illegal, or suspicious activity to the supervisor.
• Interact professionally with guests and team members, display a positive attitude, use effective communication skills, and assist guests with questions about hotel facilities or local attractions.
• Communicate with the front desk regarding lost and found items, annotating relevant details for guest retrieval.
• Maintain key control for assigned keys and report any issues immediately to the supervisor.

Requirements

• Must successfully pass the E-Verify employment verification check; discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements, including a successful background investigation.
• Work is primarily indoors in areas with adequate heat, light, and ventilation, but some outdoor exposure may occur when accessing rooms from the outside.
• Exposure to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions; Personal Protective Equipment (PPE) is provided and required.
• May be designated as ALPHA personnel for inclement weather or national security interests, requiring reporting for duty when other employees are excused.
• Subject to work on weekends, holidays, rotating shifts, and other than normal duty hours.
• May be recalled to duty or required to work overtime, including on an emergency basis.

Qualifications

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with Safety Data Sheets (SDS).
• Knowledge of Recreational Lodging program standards.
• Ability to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone).
• Ability to use Property Management System (PMS) and/or Point of Sale (POS) system software to update room status via in-room telephone systems.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets.
• Ability to interpret, execute, and document cleaning actions in accordance with the Recreational Lodging Housekeeping Manual and program policy guidance.
• Ability to apply general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and power tools.
• Ability to apply sound judgment to schedule and prioritize work assignments, honoring No Service/Do-Not-Disturb requests while adhering to program standards for in-person service follow-up and cleaning frequencies.
• Ability to communicate clearly and effectively in English, both verbally and in writing, with management, staff, and guests.

Benefits

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.