MWR Custodial Worker (Housekeeper)

About the role

This position is part of the MWR Recreational Lodging operation and Maintenance department at Naval Base Ventura County. MWR Recreational Lodging offers accommodations including RV Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and Campgrounds. The role focuses on providing quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.

Responsibilities

• Performs varying degrees of cleaning for facilities, including lodging units, common areas, offices, bathhouses, laundry facilities, etc.
• Demonstrates proficiency in daily service, checkout, deep cleaning, and special project cleaning assignments based on program standards.
• Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
• Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds, and curtains.
• Removes trash, places it in dumpsters, and replaces liners.
• Cleans washers and dryers and ensures machines are operational.
• Cleans common area spaces such as bathhouses, vending rooms, ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms, and storage spaces.
• Places proper amenities in rooms, including consumables/non-consumables, linen, kitchen, and bathroom items.
• Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request.
• Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves, including programming clocks.
• Ensures dishwashers are clean and in working condition.
• Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans.
• Replaces bathroom terry and linens, including shower curtains.
• Cleans irons, removes excess water, replaces as necessary, cleans ironing boards, replaces covers, and ensures proper functionality of luggage racks and hangers.
• Ensures in-room guest directories are clean and organized; TVs are clean and programmed correctly; alarm clocks are properly programmed with backup battery; and in-room phones are clean, programmed, and functional.
• Performs deep cleaning as required by program standards, including defrosting refrigerators, cleaning windows (inside and out), replacing/cleaning drapes, moving furniture, carpet cleaning, and cleaning walls/woodwork.
• Counts, sorts, inspects, and prepares linen for operational use.
• Applies Blood Borne Pathogen criteria to determine safety concerns related to contaminated linens and follows appropriate MWR protocols.
• Completes maintenance requests for broken, defective, or items needing replacement.
• Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintains cleanliness, inventory, and organization of housekeeping and linen carts.
• Reports damages or valuables left by guests to the supervisor.
• Reports unsafe, illegal, or suspicious activity to the supervisor.
• Interacts professionally with guests and team members, displaying a positive attitude and effective communication skills.
• Assists guests with questions about hotel facilities and provides information about on-base and local attractions.
• Communicates with the front desk regarding lost and found items, annotating relevant information for guest retrieval.
• Maintains key control for assigned keys and reports issues immediately to the supervisor.

Requirements

• Must meet Federal Employment suitability requirements and successfully complete a background investigation, including fingerprint identification.
• Must successfully pass the E-Verify employment verification check.
• Workdays may include weekends, holidays, rotating shifts, and other than normal duty hours.
• May be recalled to duty and/or required to work overtime, including on an emergency basis.
• Subject to satisfactory completion of a physical examination.
• May require a valid state driver’s license for travel to other facilities within the normal scope of duties.
• Requires considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching, and climbing.
• Ability to perform moderately strenuous physical labor, including unassisted lifting, moving, and carrying supplies and equipment up to 45 pounds.
• May require climbing/descending stairs and properly placed stepladders.
• Exposure to outdoor conditions, nature, and weather when accessing some rooms from the outside.
• Exposure to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions; Personal Protective Equipment (PPE) provided and required for safety.

Qualifications

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with Safety Data Sheets (SDS).
• Knowledge of Recreational Lodging program standards.
• Ability to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).
• Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets.
• Ability to interpret, execute, and document cleaning actions in accordance with the Recreational Lodging Housekeeping Manual and program policy guidance.
• Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and power tools.
• Ability to apply sound judgment to schedule and prioritize work assignments while adhering to program standards for service follow-up and cleaning frequencies.
• Ability to communicate clearly and effectively in English, both verbally and in writing, with management, staff, and guests.

Additional Information

Executive Order 12564 requires a Federal workplace free of illegal drugs. All Federal employees must remain drug-free throughout their employment. The use of illegal drugs will result in penalties up to and including removal from Federal Service.

Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.

Selectees may be required to complete a one-year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

In accordance with the Real ID Act of 2005, candidates or new hires requiring access to a military installation must establish identity by presenting either one Acceptable Credential or a combination of Source Identity Documents. For details, refer to the Base Access Form.