Music School Coordinator

About the role

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Requirements

• Please note that this is a customer-facing front-of-house position
• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Able to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brights a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity

Qualifications

• Knowledge of music and/or the music industry is preferred
• Ability to lift up to 30lbs

Skills

• Customer service
• Customer relationship management
• Event promotion
• Marketing
• Project management
• Problem solving
• Public speaking
• Teamwork

Benefits

• Opportunity for advancement
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Wellness resources

Pay

Compensation is commensurate with experience.

Schedule

The Studio Coordinator works part-time or full-time hours, typically 8-12 hours per week, depending on the needs of the school.