Music School Coordinator

About the role

The Studio Coordinator supports daily operations, handles scheduling, provides customer service, ensures safety, promotes the music program, and assists with administrative tasks.

Responsibilities

• Support daily operations, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling and manage phone and email communication using various software platforms
• Create a positive, inclusive environment by delivering top-quality customer service
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Pitch the music program to prospective families, lead school tours, and enroll new students
• Assist in marketing by promoting events and maintaining social media presence
• Provide support to the General Manager by assisting with special projects and handling administrative responsibilities

Requirements

• 2+ years of experience in Front Desk, Reception, or Customer Service roles
• Excellent customer service and relationship skills
• Experience and interest in working with children, teenagers, and parents/guardians
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Possesses a polished demeanor and conducts themselves with professionalism and integrity

Qualifications

• Knowledge of music and/or the music industry is preferred
• Ability to lift up to 30 lbs
• Experience in schools, summer camps, kids programs, etc. is highly preferred

Skills

• Customer service and relationship skills
• Customer service and relationship skills
• Customer service and relationship skills
• Customer service and relationship skills
• Customer service and relationship skills
• Customer service and relationship skills
• Customer service and relationship skills
• Customer service and relationship skills
• Customer service and relationship skills

Benefits

• Opportunity for advancement
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Pay

Details TBA

Schedule

Details TBA