Music Hall Supervisor

Job Summary

The Role: Responsible for assisting daily operations and overall business objectives in the Music Hall.

Responsibilities

• Monitor the labor cost of the shift, paying close attention to overtime
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Conduct operations with a Guest First mindset
• Ensure all recap forms are submitted to accounting
• Perform opening, ongoing and closing duties
• Conduct daily pre-shift in an upbeat and motivational manner
• Perform daily liquor pulls for bar staff
• Ensure all cash drawers have appropriate change
• Log nightly sales and operational issues in Manager Log Book, either manually or online
• Conduct safety, cleaning and maintenance walk-through – interior and exterior of building
• Check ticket counts with box office before shift begins
• Check email and mail box for current information
• Update Contact Log at the end of the shift
• Familiarize self with event sheets
• Facilitate proper inter-departmental communication and organization

Qualifications

• Required: (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma or equivalent
• Ability to work late hours
• Flexible schedule
• 3 years supervisory experience in high volume restaurant/music hall environment
• Knowledge of Microsoft Office products and Point of Sales system, preferably MICROSK
• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Tolerance of all cultures, music and art forms
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Preferred

• At least 2 years’ experience with a national restaurant chain
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Hiring Practices

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
• Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.