Music Access Services Manager

About the role

The Music Access Services Manager oversees daily public service operations in the Music Library while fostering a supportive, high-performing team environment through effective supervision and mentorship of student assistants.

Responsibilities

• Supervise Music Services Desk student assistants, including: hiring and training; preparing schedules; ensuring that shifts are covered; managing time reporting; and conducting reviews and progress reports for student assistants.
• Manage and oversee activities conducted at the Music Services Desk, including creating and maintaining training materials, overseeing and documenting workflows, maintaining accurate signage for the Music Service Desk and stacks, and maintaining up-to-date information about services on the library’s web site.
• Participate in access services activities, including handling all circulation issues with Music Reference Librarian; creating and keeping up-to-date stacks maintenance procedures; answering reference and directional questions; representing the department in Circulation workgroup; and identifying and resolving complex problems relating to access services.
• Oversee tangible and digital reserves for various library materials, including contributing to Music reserves policy; coordinating digitization, scanning, editing, and accessibility measures for reserves; and making items available in a timely fashion.
• Aid in Music Library outreach efforts, including participating in the Music Library’s social media efforts, orientation activities, and various presentations and programs held by the Music Library.
• Maintain coworker effectiveness and good attendance by fostering good relationships with coworkers, collaborating with other library departments, participating in Music Library and library-wide activities, participating in staffing various service points in the Music library, and working regularly scheduled hours.

Requirements

• Bachelor's degree and three years of progressively responsible full-time library experience; or any equivalent combination of education, training, and experience.
• Expert knowledge of library principles and policies, and extensive knowledge of specialized area functions and workflows.
• Strong supervisory and leadership skills.
• Evidence in working effectively with students, faculty, staff, and the community.
• Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment.
• Excellent written and oral communication skills.
• Ability to establish and maintain effective working relationships.
• Demonstrated critical thinking and independent decision-making skills.

Preferred Qualifications

• Bachelor’s Degree or higher in Music, or substantial formal music education.
• Proven capacity to cultivate the potential in others.
• Proven ability to apply creative problem-solving strategies.
• History of contributing positively to a collaborative team environment.
• Demonstrated ability to resolve complex or unclear customer-service requests.
• Experience using music reference sources to support access and basic user inquiries.

Benefits

For information regarding our Benefits, click here.