Museum Store Associate

Primary Duties And Responsibilities

• Arrive on time and ready to work, as scheduled.
• Work in a professional and cooperative manner with other AMFA associates and employees.
• Work proactively to meet or exceed individual and store goals.
• Greet and engage visitors in a friendly and knowledgeable manner.
• Aid customers with product selection that aligns with their interests/needs.
• Receive, unpack, and organize incoming merchandise shipments.
• Create appealing merchandise displays that showcase products and convey the Museum’s themes.
• Safeguard proper pricing, tagging, and labeling of items.
• Operate cash registers and handle financial transactions accurately.
• Process sales, returns, exchanges, and refunds following established procedures.
• Keep up-to-date records of daily sales and reconcile cash drawer at end of each shift.
• Perform Shopify POS and Guest Services functions, including processing sell/renewal of memberships.
• Analyze and share daily sales data in Shopify and prepare financial report for the EOD summary email.
• Arrange and restock merchandise to ensure a visually appealing and organized display.

Qualifications

• High school diploma or equivalent.
• Ability to read written materials (product descriptions, instructions, etc.).
• Possess basic math skills for handling transactions.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Strong communication and interpersonal skills.
• Have a passion for the arts and cultural institutions.
• Strong organizational skills.
• Able to create a welcoming environment.
• Prior experience in front-line retail or customer service position preferred.
• Prior experience with Shopify and/or Tessitura preferred.
• Bi-lingual or multi-lingual preferred.
• Physical ability to: Regularly walk and/or stand for long periods of time (up to 5 hours at a time).
• Regularly use hands and fingers to grab and handle merchandise and perform financial transactions.
• Regularly use speech to interact with public.
• Occasionally lift more than 25 lbs.; occasionally up to 50 lbs.
• Frequently climb step stool; occasionally climb 6-foot ladder.
• Regularly bend, lean, push, pull, stoop, and crawl.