Museum Security Officer - Part Time

About the role

Rhode Island School of Design (RISD) seeks a part-time Museum Security Officer to create a positive and welcoming experience by assisting visitors, and ensuring the safety and security of the Museum’s property by conducting continuous patrols of the premises. The RISD Museum was founded on the belief that art, artists, and the institutions that support them play pivotal roles in promoting broad civic engagement and creating more open societies. As one of the three largest university art museums in the United States, the RISD Museum is a place for investigation, transformation, and creative process. The RISD Museum is committed to connecting a diverse public with a collection of art and design from the ancient past to the present day. The Museum Security Office is an essential part of the museum operations. We seek a culturally competent candidate who will thrive in a campus environment that is committed to advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities.

Responsibilities

• Provide routine protection of galleries, visitors, and school tour groups by making continuous tours throughout the Museum, and informing visitors of museum rules; ensure appropriate conduct and activity.
• Utilize knowledge of RISD Museum and RISD community to help answer routine customer service questions and visitor inquiries regarding Museum events, exhibitions and gallery locations; answer visitor’s questions or direct visitors to someone who can answer; assist with wayfinding, helping them feel safe, comfortable and empowered in their exploration of the Museum.
• Provide protection for our collection by communicating collection safety rules to visitors, and report missing or damaged art work immediately.
• Ensure contractors working within the Museum that you are assigned to escort are operating within the appropriate safety and security guidelines for Museum Operations.
• Ensure conditions are safe for visitors; report any problems or exceptions immediately; provide initial response and assistance during emergency incidents, including fire, medical, and security; this includes directing visitors during evacuations, implementing shelter in place rules, and calling for assistance immediately.
• Attend required training, some of which may occur outside of regularly scheduled hours.
• Actively engage in on-the-job learning opportunities to maintain knowledge of policies and procedures.

Qualifications

• High School diploma or GED required.
• Strong communication skills and dependability.
• Demonstrated customer service skills.
• Minimum of one year customer service experience in a service-oriented environment.
• Ability to work independently and within a team.
• Ability to complete written reports; follow standard operating procedures; and interact with visitors in a courteous and respectful manner while ensuring the safety of patrons and art.
• Required to obtain a CPR/AED course completion through training provided by the Museum.

Preferred qualifications: Strong preference for prior customer service experience in a higher education, Museum, security, or related industry. Union: Yes, Museum Guards Association.

Schedule

Work Schedule: 20 - 25 hours per week; 12 months per year. Thursday 11:45a-8:15p; Saturday 9:45a-5:15p; Sunday 9:45a-5:15p. Employment Status: Part-Time; Non-exempt, Regular. Grade: 810NE. Work Modality: On-campus.