Multisite Leasing Consultant - South City Station and La Terrazza Apartments

About the role

Reporting to the Community Manager or Area Sales Manager, the Multi-Site Leasing Consultant promotes Vivmark Residential’s brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. This position spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration.

Responsibilities

• Promote Vivmark Residential’s brand.
• Coordinate in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manage leads and customer experience using Customer Relationship Management (CRM) software at all assigned communities.
• Complete CRM tasks within the appropriate time frame.
• Promote communities based on prospective resident’s needs.
• Proactively manage tour schedules.
• Inspect the community ready product and tour path daily.
• Employ effective selling techniques to close sales.
• Cross-sell within assigned communities and other sister communities to meet prospective residents' needs.
• Maintain accurate and in-depth knowledge of all aspects of the community.
• Support the community’s marketing efforts.
• Monitor community trends to prepare for future occupancy needs.
• Provide leadership and mentorship to Leasing Consultants.
• Assist residents with payment and account ledger inquiries.
• Communicate effectively with the service and office team, as well as residents.
• Maintain market and community knowledge.
• Coordinate and support resident events as directed, which may occur during evenings and weekends.
• Accurately and efficiently prepare and assist with all leasing documents.
• Assist with postings and notifications to residents when assigned.
• Verify all scheduled move-in files are complete.
• Complete all required training in a timely manner.
• Understand and comply with federal, state, and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represent the Company in a professional manner at all times.

Requirements

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• Valid driver’s license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle (e.g., car, golf cart) during the workday.
• Computer literacy and effective communication skills; ability to communicate orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.
• Use of a personal Smartphone with updated software, password-protected and compliant with in-house security systems.
• Ability to use a computer effectively and read written communications.
• Ability to lift, push, pull, or carry up to 15 pounds for dissemination of documents, supplies, and materials.
• May be required to climb stairs depending on the property structure.

Pay

$25.54 - $31.22 per hour. Employees are eligible for overtime pay and performance incentives. Starting pay will be determined based on job-related skills, experience, and qualifications.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and company holidays.
• Exclusive team member housing discounts.