Multisite Leasing Consultant - 1401 Joyce on Pentagon Row and Lofts 590
Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America—one that continues to get better as it grows.
About the Role
The Multi-Site Leasing Consultant promotes Equity Residential’s brand for a defined set of communities to achieve maximum occupancy and revenue while delivering a remarkable customer experience. This role spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration. The position reports to the Community Manager or Area Sales Manager.
Responsibilities
- Promote Equity Residential’s brand.
- Coordinate in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
- Proactively manage leads and customer experience using Customer Relationship Management (CRM) software at all assigned communities.
- Complete CRM tasks within the appropriate time frame.
- Promote communities based on prospective resident needs.
- Proactively manage tour schedules.
- Inspect community-ready product and tour path daily.
- Employ effective selling techniques to close sales.
- Cross-sell within assigned communities and other sister communities to meet prospective resident needs.
- Maintain accurate and in-depth knowledge of all aspects of the community.
- Support the community’s marketing efforts.
- Monitor community trends to prepare for future occupancy needs.
- Provide leadership and mentorship to Leasing Consultants.
- Assist residents with payment and account ledger inquiries.
- Communicate effectively with the service and office team, as well as residents.
- Maintain market and community knowledge.
- Coordinate and support resident events as directed, which may occur during evenings and weekends.
- Accurately and efficiently prepare and assist with all leasing documents.
- Assist with postings and notifications to residents when assigned.
- Verify all scheduled move-in files are complete.
- Complete all required training in a timely manner.
- Understand and comply with federal, state, and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
- Represent the Company in a professional manner at all times.
Requirements
- High School diploma or equivalent.
- Sales and Customer Service experience is preferred.
- Valid driver’s license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle (e.g., car, golf cart) during the workday.
- Computer literacy and effective communication skills; must be able to communicate orally and in writing in English for all work-related purposes.
- Knowledge of federal and state apartment housing laws.
- Availability to work a flexible schedule, including weekends.
- Use of a personal smartphone compliant with in-house security systems (password-protected, updated software).
- Ability to lift, push, pull, or carry up to 15 pounds for document and supply dissemination.
- May be required to climb stairs depending on the property structure.
Benefits
- Competitive benefits package supporting health, financial well-being, and work-life balance.
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Paid vacation and company holidays.
- Exclusive team member housing discounts.
- Eligibility for overtime pay and performance incentives.
Pay
$24.08 - $29.43/hour. Starting pay determined based on job-related skills, experience, and qualifications.
Schedule
Tuesday–Saturday, 9:00 AM to 6:00 PM.