Leasing Agent (East Village)

Key Responsibilities

• Maintain up-to-date knowledge of apartment availability, rental rates, and community features.
• Greet prospective residents and learn about their housing needs and preferences.
• Provide information about the community, including amenities, floor plans, and application requirements.
• Conduct property tours, including model apartments, available homes, and shared amenities.
• Follow established policies and procedures when qualifying, screening, and approving applicants.
• Maintain accurate prospect and leasing records in guest cards and property management software.
• Follow up with prospective residents within 48 hours of a showing if a lease has not yet been signed.
• Support the community's lease renewal program and help maximize resident retention.
• Prepare and process lease documents accurately and in a timely manner.
• Explain lease terms and ensure all documentation is complete prior to move-in.
• Prepare property information and resident move-in packets.
• Assist with day-to-day leasing office operations.
• Cover with the Property Manager and Assistant Property Manager to ensure apartments are ready for move-in.
• Complete required staff trainings.
• Maintain confidentiality of resident and organizational information.
• Remain flexible and adaptable in a changing work environment.
• Follow basic safety and housekeeping practices.
• Perform other duties as assigned by the supervisor.

Skills & Qualifications

• Previous experience in property management, leasing, or real estate is preferred.
• At least one year of sales experience strongly preferred.
• Demonstrated ability to close sales and meet performance goals.
• Strong interpersonal skills and ability to create a welcoming environment for prospective residents.
• Proven ability to work well with people and create a comfortable environment.
• Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Commitment to learning about and participating in Aeon's diversity, equity, and inclusion efforts.
• Basic understanding of accounting practices.
• Ability to work effectively as part of a team.
• Strong organizational and time management skills.
• Resourceful, solutions-oriented, and committed to high-quality work.

Physical Requirements

• Ability to remain in stationary position for extended periods while working at a computer and attending meetings.
• Ability to operate standard office equipment, including computers, phones, and printers.
• Ability to move about the office to access files, meeting spaces, and office equipment.
• Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.
• Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms.
• Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings.

Compensation, Hours & Location

• The pay range for this position is $20-$22 per hour base, plus commission.
• Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program.
• This is a full-time position, scheduled for 40 hours per week.
• The standard work schedule is Monday through Friday during daytime hours, typically 8:30am - 5:30pm.
• This is an in-person position and will office mostly out of their currently assigned properties. Occasional work at Aeon's Central Office, training facilities and other properties will occur from time to time.