Multimedia Specialist

About the Role

Inspired Flight is looking for a Multimedia Specialist to create clear, accurate, and engaging content that helps customers understand, operate, and succeed with Inspired Flight products. The primary focus of this role is creating and maintaining customer training and support content, including training videos, product tutorials, setup guides, troubleshooting content, and other technical media. This role will also produce product photography, launch media, customer case studies, testimonials, event coverage, and short-form content. The ideal candidate is a skilled video producer and technical communicator who can develop strong product knowledge and independently take projects from concept through final delivery. This position reports directly to the Marketing Manager.

Responsibilities

• Own the planning, creation, publication, and maintenance of customer-facing training videos, product tutorials, setup guides, troubleshooting content, and instructional media.
• Partner with Customer Success to identify recurring customer questions and prioritize new training and support content.
• Translate engineering procedures, technical documentation, product updates, and internal knowledge into clear customer-facing content.
• Develop scripts, shot lists, storyboards, and production plans for technical and educational videos.
• Maintain and update existing content as products, software, and procedures evolve.
• Plan, capture, and edit video and photography for product launches, customer demos, marketing campaigns, and brand storytelling.
• Produce product photography and short-form content for websites, social media, sales materials, dealer tools, advertising, and other marketing initiatives.
• Capture and edit customer case studies, testimonials, partner stories, field projects, and technical demos.
• Travel to customer locations, partner projects, trade shows, and industry events to capture content and conduct interviews.
• Maintain an organized library of photography, video, B-roll, source files, and final media assets.
• Develop strong working knowledge of Inspired Flight aircraft, software, payloads, accessories, and customer workflows.
• Obtain an FAA Part 107 Remote Pilot Certificate within the first 30 days of employment and maintain an active certificate throughout employment.
• Safely operate Inspired Flight aircraft during content production, product testing, training development, and customer demos.
• Manage multiple projects, production schedules, deadlines, and production logistics with minimal direction.

Qualifications

• Strong video production, editing, photography, and visual storytelling skills.
• The ability to understand technical products and communicate complex information clearly.
• Strong scriptwriting, instructional writing, interviewing, and verbal communication skills.
• A hands-on approach and willingness to learn through product operation, testing, and troubleshooting.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• A self-motivated approach and ability to work independently in a fast-moving environment.

Education & Experience

• Three or more years of professional experience in video production, technical content creation, product media, customer education, or a related field is preferred.
• A portfolio or demo reel demonstrating professional video production, editing, visual storytelling, and photography is required.
• Ability to obtain an FAA Part 107 Remote Pilot Certificate within the first 30 days of employment. An active certificate at the time of hire is preferred.
• Experience with Final Cut Pro or comparable professional video editing software, Adobe Lightroom, Adobe Photoshop, and Canva.
• Professional experience with cameras, lighting, audio recording, editing, and production workflows.
• Experience creating training videos, technical content, product demos, customer case studies, or similar customer-facing media is preferred.
• Experience with drones, aerospace, robotics, manufacturing, GIS, surveying, public safety, or other technical industries is preferred.
• Equivalent combinations of education, professional experience, and demonstrated ability will be considered.

Benefits

• Unlimited Paid Time Off
• World Class Health, Dental, Vision Insurance Plan
• 401k w/ 6% company match
• Quarterly Team Bonus Plan