Multilingual Case Worker, (1417)

About the role

The Multilingual Case Worker provides direct case management and support services to eligible clients defined in select funding agreements in accord with best practice standards, contract and grant requirements, and Agency practices and procedures.

Responsibilities

• Perform individual case management through: Screening clients for program eligibility and assigning clients to suitable programs. Conducting needs assessments with clients and connecting clients with appropriate resources. Making referrals to providers for benefit programs, support services, and training and educational opportunities. Developing goal plans with clients according to the needs of clients. Maintaining prompt and regular contact with clients in the ongoing provision of services. Assisting clients in meeting goal steps to include but not be limited to providing accompaniment and translation services. Conducting monthly follow-up with clients for up to one year to evaluate and document service success.
• Lead group services by: Providing training and education to eligible clients at orientation and information sessions. Hosting and teaching classes that assist clients in building skills consistent with client goal plans. Preparing and organizing class materials and handouts. Maintaining instructional standards. Scheduling and administering pre-tests, post-tests, and assessments as defined in program and funding requirements. Managing and conducting peer group or tutoring sessions that support client efforts and assist clients in resolving issues. Documenting attendance and participation according to agency protocols. Issuing completion certificates, as applicable. Training volunteers and interns to lead group services.
• Cultivate and maintain productive relationships with community contacts and diverse organizations including but not limited to government and non-government agencies, parishes, schools, law offices, and medical providers. Attend community meetings and outreach and recruitment events. Educate potential clients about the benefits of programs and services. Support recruitment efforts for clients, volunteers, and targeted service providers.
• Enter and maintain client data into designated computer systems and maintain client files (paper and electronic) in accordance with policies and procedures. Prepare and submit qualitative and quantitative reports according to deadlines and in keeping with standards.
• Participate in required meetings and trainings. Perform other job-related duties as assigned.

Requirements

• AA degree.
• 2 years’ experience as a case worker.
• Proficiency in written and oral English and at least two of the following languages: French, Amharic, Spanish, or Dari/Pashto.
• Skills in the use of computers, preferably in a PC, Windows-based operating environment.

Skills

• Driving is required. Must have valid driver’s license and clean driving record.

Benefits

• Robust professional development and training opportunities.
• Medical, prescriptions, dental and vision insurance.
• Retirement savings plan with company match.
• Company-paid and supplemental life insurance.
• Short Term/Long Term disability.
• Group Life Insurance and AD&D.
• Other volunteer insurance benefits.
• Flexible spending accounts.
• Paid vacation, sick and personal leave.
• 11 paid holidays.
• Tuition reimbursement.
• Employee referral bonus program.
• Parenting leave.
• Pet’s Insurance.

Schedule

Monday and Tuesday, 10:00 AM - 6:00 PM; Wednesday and Thursday, 11:00 AM - 7:00 PM; Friday and Saturday, 9:00 AM - 1:00 PM.