Multifunctional Field Technical Support (MFTS) Specialist - Kuwait (contingent 045)

Key Responsibilities

• Install and configure BCC devices at various military locations, including both mobile and static systems.
• Support the Army’s Total Package Fielding (TPF) process, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support.
• Perform routine maintenance, troubleshooting, diagnostics, and repairs of biometric hardware and software systems to ensure optimal performance.
• Provide technical support to end users, including resolving operational issues and ensuring effective use of biometric equipment.
• Conduct user training on the proper operation and maintenance of biometric collection devices and systems.
• Assist with the collection, processing, and management of biometric data while ensuring accuracy, integrity, and compliance with applicable standards and regulations.
• Maintain accurate and detailed records of installations, maintenance actions, repairs, upgrades, and system configurations.
• Utilize Android and Windows systems to perform data entry, system updates, and operational support tasks.
• Apply knowledge of databases and networking concepts to support system connectivity and performance.
• Travel to military installations and field locations as required to perform installation, maintenance, training, and technical support duties.
• Adhere to the company’s AS9100 and QMS policies, procedures and guidelines.

Required Qualifications

• Experience with the Army’s Total Package Fielding (TPF) process, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support.
• Experience installing, maintaining, and repairing electronic and mechanical systems.
• Proficiency in data entry and operation of Android and Windows systems.
• Knowledge of databases and networking fundamentals.
• Familiarity with biometric technologies including fingerprint, iris, facial, and voice recognition systems.
• Strong troubleshooting and problem-solving skills for hardware and software systems.
• Ability to work in both field and garrison environments with minimal supervision.
• Strong attention to detail and ability to maintain accurate technical documentation.
• Secret security clearance, required.

Additional Qualifications

• Experience supporting BCC systems or other government biometric collection platforms.
• Experience providing field support in CONUS and OCONUS environments.
• Familiarity with government standards for biometric data collection and system security.
• Experience delivering technical training to end users in operational environments.

Education/Experience

• Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience.
• Five (5) years of relevant experience providing technical support.
• Secret clearance.