Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)

Key Responsibilities

• Install, configure, and field BCC devices at various military locations, including mobile and fixed-site systems.
• Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support.
• Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performance.
• Provide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requests.
• Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure.
• Aid in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations.
• Maintain detailed and accurate records of installations, maintenance actions, repairs, and system configurations.
• Deliver user training on the operation and maintenance of biometric equipment to ensure effective system utilization.
• Travel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operations.
• Support data entry, system updates, and operational reporting using Android and Windows-based systems.
• Utilize knowledge of databases and networking fundamentals to support system connectivity and performance.

Required Qualifications

• Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support.
• Hands-on experience installing, maintaining, and repairing electronic and mechanical systems.
• Proficiency in operating Android and Windows-based systems.
• Experience with data entry, technical documentation, and help desk/ticketing systems.
• Knowledge of basic networking concepts and database systems.
• Familiarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systems.
• Strong troubleshooting skills for both software and hardware environments.
• Ability to travel frequently to support field operations.
• Secret security clearance.

Additional Qualifications

• Experience supporting military or government biometric systems or other mission-critical fielded systems.
• Familiarity with mobile biometric collection devices and ruggedized field equipment.
• Experience providing end-user training in operational environments.
• Strong organizational skills with attention to detail in documentation and reporting.

Education/Experience

• Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience.
• Seven (7) years of relevant experience providing technical support.