Multi Unit Operations Manager

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for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Content includes: - Full-Time. Salaried. Starting salary is $75k with additional earning opportunities. Schedule: Monday-Friday: 8:00am to 5:00pm, with availability as needed in the evenings and weekends, for emergencies. This position will oversee two locations: Rockingham, NC and Albemarle, NC. - About the company: At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! - Operating Partner Benefits: Growth Opportunities over 90% of our management team started as an entry level team member! PTO for all employees 401K Retirement Fund (Employer match up to 4%!) Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability I00% Company Paid! Employee Assistance Program Free employee Black Card Membership - Job Summary: The Operating Partner is responsible for driving operational excellence, revenue growth, and brand consistency across 1–3 National Fitness Partners locations. This position ensures the highest standards of cleanliness, compliance, and member experience while leading teams to exceed key performance indicators (KPIs) and achieve company goals. The Operating Partner is both a strategic and hands-on leader, certified to repair Life Fitness/ Matrix equipment and hold a Fitness Trainer Certification to model best practices in fitness and member engagement. - Key Responsibilities: bullet list (Operational Leadership & Performance, Team Development & Leadership, Brand Excellence & Member Experience, Safety, Compliance, & Equipment Maintenance, Financial Management, Additional Responsibilities). Each bullet has sub-bullets. - No explicit Requirements, Qualifications, Skills sections. There's mention of certifications: certified to repair Life Fitness/Matrix equipment and hold a Fitness Trainer Certification. That could be considered Requirements/Qualifications. But we must only create sections if posting has real specific content. The posting does not have a dedicated "Requirements" or "Qualifications" heading, but we can infer content: certifications. However we must not invent sections; we can include a "Qualifications" section if we have content (certifications). The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can create a Qualifications section with the certification details. Similarly Skills maybe not explicit; but we could infer skills like leadership, etc. Better to avoid if not explicit. Pay: Starting salary $75k with additional earning opportunities. That's specific, so we can include Pay section. Schedule: Monday-Friday 8am-5pm with availability as needed evenings/weekends for emergencies. That's specific, include Schedule. Benefits: list of benefits given, include Benefits. About the role: we have Job Summary and maybe introductory paragraph about overseeing two locations, company description. Could be About the role. Responsibilities: we have Key Responsibilities list. Thus sections: About the role, Responsibilities, Qualifications (certifications), Benefits, Pay, Schedule. We should not include Requirements or Skills if not explicit. We need to use

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  for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from posting. We need to format lists appropriately. Let's extract details: About the role: - Full-Time. Salaried. Starting salary is $75k with additional earning opportunities. (but salary goes to Pay section; we might still mention in About? Probably better to keep salary in Pay section only. About the role could include overview: This position will oversee two locations: Rockingham, NC and Albemarle, NC. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Operating Partner Benefits ...? Actually benefits separate. But the "Operating Partner Benefits" paragraph is benefits; we will put in Benefits section. Thus About the role could be: This position will oversee two locations: Rockingham, NC and Albemarle, NC. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! That seems fine. Responsibilities: need to capture all bullet points. Let's list them: Operational Leadership & Performance - Partner with the Regional Director to formulate and implement strategic plans that achieve revenue and operational goals at the club level. - Work closely with the Regional Director to ensure clubs operate in alignment with approved expense budgets and financial targets. - Maintain consistent focus on KPIs including closing %, Black Card %, secondary billing, PE@PF utilization, and YoY Black Card Membership growth. - Maintain at least a passing Club BER inspection score monthly, demonstrating adherence to operational excellence and brand standards. - Monitor daily performance metrics and coach staff to meet or exceed NFP standards for revenue, service delivery, and compliance. Team Development & Leadership - Hire, train, and develop competent, motivated team members focused on delivering the Ultimate Member Experience. - Decrease club turnover through intentional leadership, coaching, and recognition. - Conduct One-on-Ones regularly, setting clear development goals and measurable objectives for all staff. - Model Servant Leadership through daily interactions, setting the tone for professionalism, teamwork, and accountability. - Hold staff accountable to policies, procedures, and performance expectations, providing timely and constructive feedback. Brand Excellence & Member Experience - Ensure clubs reflect the Planet Fitness brand promise through exceptional cleanliness, friendliness, and consistency in service. - Personally model and monitor front desk activities, including info call scripting, giving engaging member tours, enrolling or managing memberships via DataTrak, and resolving member issues courteously and promptly. - Maintain immaculate club cleanliness, ensuring all areas meet NFP and Planet Fitness standards at all times. - Drive a culture of Raving Fans by ensuring every member feels welcome, valued, and supported. - Oversee marketing initiatives, ensuring staff are fully trained and actively promoting all campaigns and promotions. Safety, Compliance, & Equipment Maintenance - Ensure all clubs maintain strict compliance with OSHA, ADA, and company safety standards. - Actively promote and maintain a safe and healthy club environment for members and staff. - Respond to and report all member or employee accidents promptly and accurately using NFP protocols. - Certified by Life Fitness/Matrix to perform and oversee basic equipment repairs and maintenance, minimizing downtime and ensuring equipment reliability. - Ensure accurate documentation and timely resolution of safety and maintenance issues. Financial Management - Ensure payroll hours remain within budgeted allotments through strategic scheduling and active management of labor costs. - Approve staff timecards prior to payroll deadlines, ensuring accuracy and compliance with timekeeping policies. - Support the Regional Director in achieving cost control and profit margin objectives across all assigned clubs. Additional Responsibilities - Provide back-up coverage and operational support for staff when necessary. - Lead by example in all aspects of operations, demonstrating integrity, professionalism, and a deep commitment to NFP’s Core Values: Accountable, Driven, Passionate, Ambitious. - Participate in company-wide initiatives, meetings, and trainings as required. - Other duties as assigned. We need to preserve all details. Qualifications: The posting mentions: "The Operating Partner is both a strategic and hands-on leader, certified to repair Life Fitness/ Matrix equipment and hold a Fitness Trainer Certification to model best practices in fitness and member engagement." Also maybe earlier: "certified to repair Life Fitness/Matrix equipment". So we can list qualifications: Certified to repair Life Fitness/Matrix equipment; Fitness Trainer Certification. Also maybe "strategic and hands-on leader". But that's more skill. We'll keep qualifications as certifications. Benefits: list: - Growth Opportunities over 90% of our management team started as an entry level team member! - PTO for all employees - 401K Retirement Fund (Employer match up to 4%!) - Health Insurance Options including Health, Dental, Vision, family life insurance, and more - Basic Life Insurance & Short-Term Disability 100% Company Paid! - Employee Assistance Program - Free employee Black Card Membership Note there is a typo "I00%" but we keep as given? It says "I00% Company Paid!" maybe it's "100%". We'll preserve as given: "I00% Company Paid!" but maybe correct to 100%? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep exactly as written: "I00% Company Paid!" (though it's likely a typo). We'll keep as is. Pay: Starting salary is $75k with additional earning opportunities. Schedule: Monday-Friday: 8:00am to 5:00pm, with availability as needed in the evenings and weekends, for emergencies. We also have location info: oversee two locations: Rockingham, NC and Albemarle, NC. That could be in About the role. Now produce HTML. Structure:

  About the role

  This position will oversee two locations: Rockingham, NC and Albemarle, NC. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

  Responsibilities

  • Operational Leadership & Performance
    • Partner with the Regional Director to formulate and implement strategic plans that achieve revenue and operational goals at the club level.
    • Work closely with the Regional Director to ensure clubs operate in alignment with approved expense budgets and financial targets.
    • Maintain consistent focus on KPIs including closing %, Black Card %, secondary billing, PE@PF utilization, and Yo