Multi-Unit Leader

Cafua Management Company is a family-owned and operated franchisee with 200+ Dunkin’ Donuts® and Dunkin’ Donuts/Baskin Robbins® combo restaurants across six states.

About the role

As a Multi-Unit Manager (MUM), you will lead the overall operations for 5–8 restaurants, including recruiting, hiring, onboarding, training, and management development. You will ensure Managers and Crew deliver great guest service and execute Brand standards and procedures. A MUM manages a manager at each location and is expected to visit locations often or as business needs direct.

Responsibilities

• Recruit, hire, conduct performance reviews, develop performance improvement plans, and support professional development for restaurant teams.
• Create and maintain a people-first culture in each restaurant.
• Monitor, follow up, and report on training progress.
• Ensure a safe, secure, and healthy work environment by complying with all safety, food safety, and sanitation guidelines and applicable laws.
• Ensure Brand standards, recipes, and systems are executed consistently.
• Prepare, complete, and follow up on action plans for remodels and new restaurant openings.
• Lead team meetings to communicate relevant operations information, such as seasonal products.
• Identify and support systems to control costs and maintain budgets.
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers on Brand standards, sales, marketing, labor, and food costs.
• Support sales goals by developing action plans for seasonal forecasting.
• Ensure tools and systems are in place to roll out new products, systems, and processes.

Requirements

• Associate’s degree in a related field or equivalent in education and experience.
• Fluent in English.
• Microsoft Office proficiency.
• Facilitation and presentation skills.
• Strong written and verbal communication skills.
• Multi-location management experience in the restaurant or retail industry.

Competencies

• Guest Focus: Understands and exceeds guest expectations, needs, and requirements. Develops and maintains guest relationships, displays urgency with guests, and resolves concerns using Brand-recommended guest recovery processes.
• Passion for Results: Sets and maintains high standards, consistently meets or exceeds goals, contributes to team performance, and interprets reports to establish and deliver results.
• Problem Solving and Decision Making: Identifies and resolves issues, uses available information to make decisions, empowers others, and implements solutions to prevent recurring problems.
• Interpersonal Relationships & Influence: Develops and maintains team relationships, operates with integrity, encourages collaboration, and leads others effectively.
• Building Effective Teams: Identifies and communicates team goals, monitors progress, holds others accountable, and fosters strong morale and engagement.
• Conflict Management: Seeks to understand conflict through active listening, resolves situations using facts and policies, and escalates issues as appropriate.
• Developing Direct Reports and Others: Creates individual development plans, discusses progress toward goals, provides challenging assignments, and identifies training needs.
• Business and Financial Acumen: Understands guest and competition trends, applies expertise to address business opportunities, and analyzes key financial measurements to set goals.
• Leading with Vision: Sets clear, meaningful, and attainable goals aligned with organizational vision and communicates purpose to the team.
• Strategic Thinking: Anticipates trends and their impact on the organization, translating vision into clear strategies.

Benefits

• Competitive salary.
• Health insurance.
• 401(k) per company policy.
• Paid time off (PTO).
• Life and disability insurance.
• Outings and recognition contests.
• Employee discounts.
• Discounted pet insurance.
• Complimentary and discounted meals.
• Monthly Bonus Plan.