Multi-Unit Leader

About the role

A Multi-Unit Manager (MUM) is responsible for leading the overall operations for 5–8 Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins® combo restaurants, including recruiting, hiring, onboarding, training, management development, managing budgets, and ensuring Managers and Crew deliver great guest service while executing applicable Brand standards and procedures. A MUM manages a manager at each location and is expected to visit locations often and/or as business needs direct.

Responsibilities

• Team Environment
  • Responsible for general Human Resource functions such as recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
  • Ensure appropriate training tools are utilized
• Operational Excellence
  • Create and maintain a people-first culture in the restaurant
  • Monitor, follow up, and report training progress
  • Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes, and systems are executed
  • Prepare, complete, and follow up on action plans for remodels and new restaurant openings
  • Lead team meetings to communicate relevant operations information (e.g., seasonal products)
• Profitability
  • Identify and support systems to control costs and maintain budgets
  • Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
  • Support sales goals by developing action plans for seasonal forecasting
  • Ensure tools and systems are in place to roll out new products, systems, and processes

Qualifications

• Associate’s degree in a related field or equivalent in education and experience
• Fluent in English
• Microsoft Office proficiency
• Facilitation and presentation skills
• Written and verbal communication skills

Competencies

• Guest Focus
  • Understands and exceeds guest expectations, needs, and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
• Passion for Results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to overall team performance; understands how role relates to others
  • Sets, prioritizes, and maintains focus on important activities
  • Reads and interprets reports to establish goals and deliver results
  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
• Problem Solving and Decision Making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Identifies root cause of a problem and implements a solution to prevent recurrence
  • Empowers others to make decisions and resolve issues
• Interpersonal Relationships & Influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • Encourages collaboration and teamwork
  • Leads others; negotiates and takes effective action
• Building Effective Teams
  • Identifies and communicates team goals
  • Monitors progress, measures results, and holds others accountable
  • Creates strong morale and engagement within the team
  • Accepts responsibilities for personal and team commitments
  • Recognizes and rewards employees’ strengths, accomplishments, and development
  • Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources
• Conflict Management
  • Seeks to understand conflict through active listening
  • Recognizes conflicts as an opportunity to learn and improve
  • Resolves situations using facts involved, ensuring consistency with policies and procedures
  • Escalates issues as appropriate
• Developing Direct Reports and Others
  • Works collaboratively with employees to create individual development plans to strengthen knowledge and skills
  • Regularly discusses progress towards goals, reviews performance, and adjusts development plans accordingly
  • Provides challenging assignments for the purpose of developing others
  • Uses coaching and feedback opportunities to improve performance
  • Identifies training needs and supports resources for development opportunities
• Business and Financial Acumen
  • Understands guest and competition; translates and applies own expertise to address business opportunities
  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
  • Has a working knowledge of profit and loss and other key financial measurements to identify business trends, make adjustments, and set goals
  • Understands, analyzes, and communicates key performance/profit levers and manages to these measures
• Leading with Vision
  • Sets clear, meaningful, challenging, and attainable group goals and expectations aligned with the organization
  • Drives a clear vision or sense of purpose and clearly communicates to the team
  • Links mission, vision, values, goals, and strategies to everyday work
• Strategic Thinking
  • Sees where current trends will lead and how they may influence the organization’s direction
  • Translates the vision for a program into clear strategies

Benefits

• Competitive salary
• Health insurance
• 401(k) per company policy
• PTO
• Life/disability insurance
• Outings and recognition contests
• Employee discounts
• Discounted pet insurance
• Complimentary and discounted meals
• Monthly Bonus Plan

With 200+ locations