Multi-Site Service Manager - The Villas at Ibis Landing & The Villages at Miami Gardens

Reports to Community Manager & Regional Manager

About the Company

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. Built on the strong foundation of the Capital Square brand—recognized by Virginia Business as one of the “Best Places to Work in Virginia” in 2019 and on their “Fantastic 50” lists in 2019 and 2020—CS Living aims to develop and manage the future, one relationship at a time. The company provides a highly competitive compensation package and employee-centric benefits. Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. and was ranked as one of the fastest-growing companies in the Richmond area in 2020.

About the Role

As a Multi-Site Service Manager at CS Living, you will oversee and perform technical and mechanical work to ensure the inside and external buildings, grounds, amenities, and common areas of your assigned home community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality. You will support project teams by managing all service-related processes and procedures, as well as safety protocols, to ensure the success of your home community, its residents, and the completion of construction projects (including CapEx and Renovations) within your properties: The Villas at Ibis Landing and The Village at Miami Gardens.

Responsibilities

• Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of defects or problems and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversee and complete the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by conducting pre-move-out inspections, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure they reflect the high quality of the community and CS Living standards.
• Periodically inspect work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Maintain adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, minimizing waste of materials and supplies, and practicing the correct use of tools and equipment.
• Demonstrate customer service skills by treating residents and others with respect, answering questions from team members and residents, responding sensitively to complaints about maintenance services, and addressing assigned work orders with efficiency and urgency.
• Communicate with key stakeholders to provide updates on the status of ongoing CapEx and Renovation projects. Responsible for internal reporting of these projects, including timing, financial updates, and project quality and completion through respective Master Renovation Tracker and Master CapEx Tracker.
• Assist with acquisitions and management transitions as needed.
• Coordinate and assist in conducting annual maintenance inspections of the assigned portfolio.
• Serve as the emergency point of contact in instances where the Service Manager is not available.
• Coordinate adequate maintenance coverage in the event of long-term absence or an open position for the assigned portfolio.

Requirements

• High School diploma, GED, or related experience and/or training.
• Preferred five (5) or more years of work experience in Service within Multifamily, with at least three (3) years of experience supervising teams.
• In-depth knowledge and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, and lock changes required.
• Experience in Capital Improvements projects and remodeling is required.
• Demonstrated ability to apply principles of logical thinking to define and correct problems.
• Must possess effective written and verbal communication skills.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, vendors, team members, and other business contacts, respond promptly and courteously to questions and requests, and stay calm when addressing and resolving customer problems.
• Demonstrated proficiency in general computer skills, database management programs, and tools including Microsoft Office Suite, Outlook, Teams, Word, and Excel.
• Proficiency with or the ability to quickly learn Yardi, SightPlan, Paycom, and DocuSign.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documents.
• Innovative approach to problem-solving, troubleshooting, and the ability to devise creative solutions.
• Excellent time management skills with the ability to work well under pressure and meet deadlines. Ability to effectively manage multiple projects simultaneously and prioritize tasks and delegate when appropriate.

Certifications

• HVAC Type 1 and Type 2 certifications required.
• CPO (Certified Pool Operator) certification required.
• Universal certification preferred.

Benefits

• Industry-competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only medical plan premiums covered.
• $35 per paycheck cell phone reimbursement.
• 120 hours of Paid Time Off (PTO) plus 40 hours of sick time.
• 11 company-paid holidays, 2 floating holidays, and 2 days of Voluntary Time Off (VTO).
• Matching 401(k) contribution with immediate vesting.
• 30% housing discount.
• Professional development opportunities.

Schedule

Will normally work a Monday-Friday schedule with rotating on-call weekends for the assigned home community. Hours may vary to meet the business needs of the property. Ability to work varying hours and promptly respond to emergency situations if needed.

Work Location

• Home Property: The Villas at Ibis Landing – 398-unit community, located at 5851 Holmberg Rd, Parkland, FL 33067.
• Secondary Property: The Village at Miami Gardens – 50-unit community, located at 3400 NW 191st St, Miami Gardens, FL 33056.

Incumbents work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.