Multi-Site Resident Manager

Primary Responsibilities

• Support 3 sites on Water Street
• Follow up on all resident inquires and issues
• Ensure team delivers superior customer service
• Effectively and professionally resolve conflict
• Initiate lease renewal letters within 90 days of lease expiration date
• Timely follow up on all resident and lease issues
• Manage resident event planning activities
• Coach and motivate sales team to meet or exceed occupancy targets by driving an aggressive sales effort
• Maintain close ratio no less than 30%
• Ensure team manages 100% of leads and completes a minimum of 3 follow ups per lead
• Create and manage marketing and outreach programs
• Maintain a high performing, customer focused team by developing the team and providing ongoing learning opportunities for skill building and career advancement
• Develop programs and incentives that foster high team morale
• Maintain turnover at equal to or less than budgeted rate
• Document and alert Property Manager to all performance issues immediately
• Enforce company and/or property dress code
• Complete and submit to management and ownership all required weekly reports, month-end reports and market surveys
• Ensure all deposit accounting is completed in a timely fashion
• Ensure daily site inspections are completed and all issues addressed
• Prepare and manage staff schedules
• Organize and maintain all lease files
• C Conduct quarterly lease audits
• Manage renewal paperwork
• Assist with any budget preparation

What You Bring to Us

• A 4 year college degree or equivalent relevant experience
• 1-3 years of experience in the Property Management industry, with a proven track record of meeting or exceeding requirements of the job
• Strong Financial Analysis, Budgeting, P&L Management skills
• Experience in luxury or market-rate segment is preferred
• Experience should include some knowledge of industry software systems; preferably Yardi
• A real estate license (or willingness to obtain within 90 days of hire) where applicable

Pay

Competitive compensation.

Schedule

Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.

Paid leave. We provide 20 days of paid time off plus holidays.

Retail planning. We offer a 401k program with a company match.

Tuition reimbursement. Plus, many other programs to support career development and growth.

A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.