Multi-Site Maintenance Supervisor - Terra Linda Manor/Rotary Valley

Avanath is proud to be named one of the top property management companies providing affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone's life—whether helping residents call one of our communities home, providing excellence in customer service, or championing our workforce.

About the Role

The Maintenance Supervisor is accountable for delivering on our commitments to residents and is instrumental in helping Avanath provide superior customer service. This includes quality move-ins, timely service, superb curb appeal, and personal attention to residents and their homes. The Maintenance Supervisor works alongside the Community Manager to oversee the activities of assigned staff and vendors, ensuring the maintenance of the property.

• Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff.
• Success is driven by relationships built within communities, including vendor partners, regulatory, and social services partnerships.
• Demonstrate an open, professional attitude when resolving resident and staff concerns, including seeking resources throughout the organization.
• Consistently practice active listening to ensure each resident and staff member feels seen, heard, and valued.

Responsibilities

Resident Relations & Customer Service

• Demonstrate customer service skills by treating residents and others with respect, answering questions, and responding sensitively to complaints about maintenance services.
• Assign work orders with efficiency and urgency.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforce community policies as delegated by the Community Manager.
• Complete work orders generated from resident requests and routine upkeep, diagnosing issues and making repairs in accordance with policies, procedures, safety standards, and code requirements.

Maintenance Management

• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Support cost-cutting and expense control by fixing rather than replacing parts when possible, minimizing waste, and using tools and equipment correctly.
• Inspect grounds, buildings, and other community features daily to identify and correct hazardous conditions or liability concerns.
• Manage and order maintenance supplies inventory while adhering to budget guidelines.
• Maintain a preventative maintenance program to extend the life of the community and minimize future repairs.
• Keep the maintenance shop well-organized, properly stocked, and compliant with safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Conduct unit inspections and manage key control for the community.
• Maintain accurate records of service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
• Manage and participate in on-call emergencies.
• Plan for and utilize property resources, equipment, and supplies economically by obtaining bids from vendors, suppliers, and contractors.
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Staff Leadership

• Challenge team members to achieve higher performance by establishing and communicating immediate and long-term goals.
• Develop standards for cleanliness and appearance of grounds, amenities, building exteriors, market-ready units, and common areas to reflect Avanath’s high quality.
• Supervise, train, and schedule maintenance staff under the direction of the Community Manager.
• Monitor work progress daily and provide immediate assistance and instruction as needed.
• Provide input to the Community Manager regarding employee performance evaluations.
• Conduct and/or attend regularly scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay updated on OSHA and safety-related laws.

Adherence to Property Management Rules & Regulations

• Practice proper safety techniques in accordance with company, property, and departmental policies.
• Report mechanical or electrical equipment malfunctions, injuries, accidents, or other safety issues promptly.
• Comply with Avanath’s safety and risk-management policies, including attending routine safety meetings and completing required training.
• Monitor and ensure compliance with regulatory requirements, organizational standards, and operational processes.
• Conduct all business in accordance with company policies, Fair Housing, ADA, and all other laws pertaining to the apartment industry.

Requirements

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Physical Demands & Working Conditions

• Classified as essential staff; expected to report to work and adhere to safety and business protocols, including during inclement weather.
• Frequent standing and walking.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in elevated sites and walk on uneven ground.
• Occasional squatting, bending, twisting, pushing, and pulling.
• May be required to travel to sister communities to provide maintenance support.

Benefits

• Culture built on purpose and core values: integrity, a spirit of caring, and a focus on continuous improvement.
• Comprehensive benefits: health, dental, and vision insurance.
• 401(k) retirement plan.
• Personal time off and paid holidays.
• Growth opportunities based on achievement, with an emphasis on promoting from within.
• Development opportunities, including online training, classes, and one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Diversity, equity, and inclusion (DEI) are core to Avanath’s operating and investment philosophy. We believe diverse thoughts, backgrounds, talents, and experiences drive innovation and enable us to achieve our mission of creating opportunities for hard-working American families.

We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our diversity initiatives include:

• Recruitment and selection practices that promote diversity.
• Compensation and benefits that support all employees.
• Professional development and training opportunities.
• Promotions and transfers that reflect diversity and equity.
• A work environment built on respectful communication and cooperation.
• Teamwork and employee participation, ensuring representation of all groups and perspectives.
• Work/life balance through flexible work schedules.
• Community contributions that promote understanding and respect for diversity.

Pay

Compensation Range: $28 - $31 USD per hour.