Multi-Site Maintenance Supervisor - Doretha Mitchell, Pickleweed, Alto Station

About the Role

Avanath is proud to be named one of the top property management companies providing affordable housing for the workforce. The Maintenance Supervisor is accountable for delivering on our commitments to residents and is instrumental in helping Avanath provide superior customer service. This includes quality move-ins, timely service, superb curb appeal, and personal attention to residents and their homes.

The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent must possess a high degree of professionalism and positive engagement for our residents and workforce.

• An Aptitude for Connecting: Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff. Success is driven by relationships built within communities, including vendor partners, regulatory, and social services partnerships.
• An Authentic Attitude: Consistently demonstrate an open and professional attitude when resolving resident and staff concerns, seeking resources throughout the organization.
• An Approach that is Positive and Professional: Demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.

Responsibilities

Resident Relations & Customer Service

• Demonstrate customer service skills by treating residents and others with respect, answering questions, and responding sensitively to complaints about maintenance services.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforce community policies as delegated by the Community Manager.
• Complete work orders generated from resident requests and routine upkeep, diagnosing issues and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Maintenance Management

• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Support cost-cutting and expense control by fixing rather than replacing parts when possible and minimizing waste.
• Inspect grounds, buildings, and other community features daily to identify and correct hazardous conditions.
• Manage and order maintenance supplies inventory while adhering to budget guidelines.
• Maintain a preventative maintenance program to extend the life of the community and minimize future repairs.
• Keep a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program, teach and promote safe work practices.
• Manage unit inspections and key control of the community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
• Manage and participate in on-call emergencies in the community.
• Plan for and utilize property resources economically by obtaining bids from vendors, suppliers, and contractors.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Staff Leadership

• Challenge team members to achieve higher performance by establishing and communicating immediate and long-term goals.
• Develop standards for cleanliness and overall appearance of community grounds, amenities, building exteriors, and common areas.
• Supervise, train, and schedule maintenance staff under the direction of the Community Manager.
• Monitor work progress of maintenance staff daily; provide assistance and instruction as needed.
• Provide input to the Community Manager regarding employee performance evaluations.
• Conduct and/or attend regularly scheduled safety meetings, ensure MSDS sheets are current, and keep up to date on OSHA and other safety-related laws.

Adherence to Property Management Rules & Regulations

• Practice proper safety techniques in accordance with company, property, and departmental policies.
• Comply with Avanath’s safety and risk-management policies by attending safety meetings and completing required training.
• Follow established policies and procedures, ensuring compliance with regulatory requirements and organizational standards.
• Conduct all business in accordance with company policies, Fair Housing, ADA, and all other laws pertaining to the apartment industry.

Requirements

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Physical Demands & Working Conditions

• Classified as essential staff; expected to report to work and adhere to safety protocols, including during inclement weather.
• Frequent standing and walking.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in elevated sites and walk on uneven ground.
• Occasional squatting, bending, twisting, pushing, and pulling.
• May be required to travel to sister communities to provide maintenance support.

Benefits

• Comprehensive benefits including health, dental, and vision insurance.
• 401(k) retirement plan.
• Personal time off and paid holidays.
• Growth opportunities based on achievement, with an emphasis on promoting from within.
• Professional development through online training, classes, and one-on-one coaching.

Avanath is committed to fostering a culture of diversity, equity, and inclusion, embracing differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics.

Pay

Compensation Range: $25 - $30 USD per hour.